Natalie Trent
Phillipsburg,NJ
Summary
Experienced customer service representative and employee trainer looking to grow in my current career and eager to embrace new challenges and expand responsibilities.
Overview
22
22
years of professional experience
Work History
Receptionist
Crown Veterinary Specialists
Lebanon, NJ
09.2019 - Current
- Achieves efficient appointment scheduling, effective phone communication, organizing patient charts along with appointment confirmations to optimize clinic workflow.
- Maintains oversight of inpatient financials, contributing to consistent payment collection.
- Promotes a culture of teamwork, enhancing overall staff collaboration.
- Successfully contacts clients to address outstanding invoices, improving cash flow.
- Uses budgeting strategies to plan holiday and monthly events which fosters team morale.
- Resolves customer inquiries and concerns regarding finances, ensuring satisfaction through effective communication and problem-solving.
- Resolves customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborates with veterinary teams to address patient needs, fostering a cohesive care environment.
- Trains new reception staff and provides mentoring to new hires. Instructs on operational procedures and client interaction protocols for consistency. Creates a reference booklet that enhances training efficiency for new hires.
- Provides administrative support to front desk supervisor by handling routine tasks to help with work flow along with interviewing potential new hires.
Bank Teller
Chase Bank
Phillipsburg, NJ
09.2017 - 06.2019
- Processed customer transactions accurately and efficiently, ensuring compliance with bank policies.
- Assisted customers in account inquiries and resolved issues to enhance satisfaction.
- Maintained cash drawer integrity through meticulous balancing and reporting practices.
Retail Associate
JCPenney | Quest Service Group
01.2017 - 01.2017
- Responsible for maintaining fitting rooms for women's apparel. Organized clothing efficiently to ensure quick restocking. Kept fitting areas clean and orderly for customer convenience.
- Assisted customers with locating specific items in the store or suggesting alternative options based on their preferences.
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
Customer Service Representative
Goody's
Kings Bay, GA
01.2007 - 01.2008
- Achieved high customer satisfaction by efficiently managing returns, exchanges, and transactions as a cashier across various apparel departments.
- Enhanced customer experience by promoting store credit card benefits, resulting in increased customer loyalty.
- Maintained accurate cash drawer reconciliation at shift conclusion.
- Contributed to a well-organized retail environment by ensuring compliance with presentation standards and optimal stock levels, leading to improved sales opportunities.
Retail Specialist
Babies R Us
Groton, CT
01.2006 - 01.2006
- Assisted customers in the apparel department with returns, exchanges, and new transactions.
- Handled cash and credit card payments efficiently. Promoted store credit card to customers, enhancing their shopping experience with discounts and perks.
- Collaborated with customers to identify their needs and preferences while applying effective sales techniques.
Office Assistant
Meadowrun Homebuilders
Stroudsburg, PA
01.2004 - 01.2006
- Facilitated communication with landowners to gather necessary information. Assisted in acquiring land for project development.
- Coordinated land surveying appointments. Assisted in scheduling land surveys and administering checks.
- Delivered and collected paperwork at various locations.
- Supported main office by answering phone calls and directing inquiries to sales personnel. Managed filing, faxing, emailing, and other office support tasks as needed.
Education
Kutztown University of Pennsylvania
Kutztown, PAThomas Edison State University
Trenton, NJSkills
Outstanding time management and organizational skills
Proficient in Microsoft Office
Excellent communication skills, written and in person
Able to multi-task and work within deadlines
Self-directed and task driven but happy to work within a team
Committed to exceptional customer service
Work Preference
Job Search Status
Not actively lookingSalary Range
$45000/yr - $200000/yrTimeline
Receptionist
Crown Veterinary Specialists
09.2019 - Current
Bank Teller
Chase Bank
09.2017 - 06.2019
Retail Associate
JCPenney | Quest Service Group
01.2017 - 01.2017
Customer Service Representative
Goody's
01.2007 - 01.2008
Retail Specialist
Babies R Us
01.2006 - 01.2006
Office Assistant
Meadowrun Homebuilders
01.2004 - 01.2006
Kutztown University of Pennsylvania
Thomas Edison State University