Natalie Uribe-De Freitas
Santa Clara,CA
Summary
Detailed driven financial and insurance coordinator with success in highly profitable pediatric and orthodontic offices. Quick learning and able to execute many duties at once. A team player who works well with all personalities. Loves to teach coworkers the knowledge I've attained as well as eager to learn from others as well. Customer service is of the utmost importance to me in order to have a successful business.
Overview
27
27
years of professional experience
Work History
Financial/Insurance Coordinator
Robert Fisher D.D.S. & Marilou Navarro D.D.S.
San Jose
08.2010 - 04.2022
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Filed and tracked insurance claims and communicated claims status to patients.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Reviewed accounts receivable reports, insurance contracts and weekly and monthly financial reports.
- Obtained prior authorization and precertification for outpatient procedures.
- Verified insurance and communicated coverage to staff and patients.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Achieved revenue goals by managing collections and accounts receivables, referral process and insurance billing.
- Did all same day and future appointment treatment planning with various payment plans and utilized Care Credit
- Excellent success at treatment acceptance
- Maintained a 98% collection rate
- Reviewed accounts and sent to collections if no response from patient
- Acted as back up treatment coordinator in orthodontics and successful in many same day starts
- Handled all basic managerial responsibilities such as assisting with interviewing possible new employees, training of new employees, scheduling all continuing education and CPR classes with appropriate instructors, utilizing temp agencies to cover staff gaps, planning and carrying through any type of staff event from birthday parties to Christmas parties.
- Various other managerial responsibilities as taking over any escalating phone calls between office staff and patients, insurance companies, and outside medical or dental offices.
- Deposited all or checks by remote scanner or in person at a bank
- Made sure all collected monies, direct deposited payments or posting of recurring payments balanced with the end of day report
- Entered all AR/AP into Quicken books
- Maintained petty cash and balanced at end of day
- Acted as back up receptionist on a multi phone line system scheduling patients and answering all questions
- Upbeat attitude, very outgoing, caring, and understanding to all..a team cheerleader
Registered Dental Assistant, Chairside/Receptionist Administrator
Valley Oak Dental Group
Manteca, CA
01.1992 - 11.2006
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Promoted maintenance of professional and courteous customer interactions across reception personnel.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.
- Staged tray for procedures by arranging dental instruments and equipment.
- Taught patients strategies for boosting oral hygiene, controlling plaque and protecting tooth enamel from long-term damage.
- Educated patients on postoperative care and best practices for protecting dental work and boosting healing process.
- Assisted dentists by passing instruments, suctioning intraoral fluids, adding water and mixing materials for fillings, casts and impressions.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Took dental images following strict patient protection rules, applying lead aprons.
- Documented patient dental health information, medical history and vital signs for future reference.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Assisted dentist with paperwork and billing protocol for both routine and less common procedures.
- Verified dental insurance eligibility such as remaining maximums, deductibles and frequency limits.
- Reviewed outstanding balances on account and informed payment desk on amounts to collect.
Education
Moreau Catholic High School
Hayward, CAHigh School Diploma -
Sunset High School
Hayward, CA06.1985
Skills
- Problem-solving
- Great mathematical skills
- Maintaining excellent customer service, putting patients at ease with procedures and costs
- Insurance verification
- Payment planning
- Insurance claims and denial processes
- Strategic thinking skills
- Treatment planning
- Accounts Receivable
- File and records management
- Meeting daily financial goals by reviewing schedules and following up with reception to schedule appropriately to meet goals
- Understanding of medical terms
- Prior authorization processing
- Excellent administrative abilities
- Able to work alone or as a team
- A self starter that can make decisions with thought and confidence
- Acting as team leader/owner's right hand man
- Skilled at multitasking
- Very personable and engaging with all my interactions
- Adept at resolving insurance issues with many successes at dispute resolutions
Timeline
Financial/Insurance Coordinator
Robert Fisher D.D.S. & Marilou Navarro D.D.S.
08.2010 - 04.2022
Registered Dental Assistant, Chairside/Receptionist Administrator
Valley Oak Dental Group
01.1992 - 11.2006
Moreau Catholic High School
High School Diploma -
Sunset High School