Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Valdez

Los Angeles,CA

Summary

Dedicated customer service professional with extensive experience in the retail and sales industry. Solid team player with an outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Im a motivated individual always looking for areas of improvement to enhance my work experience.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Sam's Club
Long Beach, CA
01.2020 - Current
  • Helped large volume of members every day with positive attitude and focus on customer satisfaction.
  • Maintained member satisfaction with forward-thinking strategies focused on addressing member needs and resolving concerns.
  • Informed members about special promotions and provided detailed information for various products.
  • Collected members feedback and made process changes to exceed customer satisfaction goals.
  • Answered constant flow of customer calls with minimal wait times.
  • Provided information regarding charge accounts and loyalty programs.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Performed clerical work such as sorting mail, restocking supplies and typing documents.
  • Connected callers with appropriate professional, department or business.
  • Completed transactions, exchanges and returns to support payment processing.
  • Processed cash, credit and touchless transactions to fulfill member purchases.

Food Service Worker

Sam's Club
Long Beach, CA
05.2017 - 12.2019
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Promoted new or high-value food items by creating attractive displays in cases and other customer-facing areas.

Education

Associate of Science - Medical Studies

Cerritos College
Norwalk, CA
05.2025

High School Diploma -

Gahr High School
Cerritos, CA
06.2016

Skills

  • Spanish Speaking
  • Telephone Management Skills
  • Conflict Resolution
  • Proficient in Microsoft Word, Powerpoint, (draft a document in most formats, compose a powerpoint slide, create charts and data visualizations
  • Numeracy and Grammar skills

Timeline

Customer Service Associate

Sam's Club
01.2020 - Current

Food Service Worker

Sam's Club
05.2017 - 12.2019

Associate of Science - Medical Studies

Cerritos College

High School Diploma -

Gahr High School

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Natalie Valdez