Hi, I’m
Natalie Valdez
Austin,TX
Summary
"How can I help" (Open to Remote/Mobile)
Experience (Bilingual) Administrative Assistant with 15 plus years of proven success in high volume turnovers, supporting company's policies and procedures.
Committed to providing exceptional customer service and accuracy when delivering HIPPA and FTI Safe Guarding regulations to over 100+ employees.
Adding extensive leadership experience and team oriented training and development.
Overview
11
years of professional experience
1
Certification
Work History
Image API- Health And Human Service Commissary Austin, TX
Staff Trainer Specialist- Recruitment
07.2019 - 05.2023
Job overview
- Responsibilities for supporting contract requirements of production operations delivering training to the document processing center staff and providing support for the program initiative applications such as TANF, SNAP, MEDICAID, DENTAL Claims, Enrollment brokers, Image Only etc.
- Prep schedule and deliver training to DPC Staff including document preparation, scanner operations, radiation and DPC mandatory curriculum assist with development and maintenance of training material curriculum, job aids and work instructions.
- Create and maintain training records for all DPC staff. Modern training requirements to enter staff have completed HHSC required training with Safeguarding Federal Tax Information, Cyber Security HIPPA and Records Management that impact the DPC
- Organized and edited training manuals, multimedia, visual aids.
- Performed continuous evaluations of content and plans to enhance delivery and improve effectiveness.
- Mentored new hires, resulting in stronger staff development and increased productivity. 100 max
- Monitored participant workflow and behaviors throughout training process.
- Trained current employees to perform Cross-training exercises.
- Prep and submit DPC monthly reports for DPC staff as well as quarterly training logs from QA's, insuring DPC department performance meets HHSC contract. Maintaining all records for all staff in house.
Hampton Inn By HiltonAustin, TX
Management Assistant
02.2012 - 05.2019
Job overview
- Oversaw training and onboarding process for all newly hired employees. (80 max)
- Conducted thorough research using diverse resources to assist professional staff with routine and special project tasks.
- Prepared and distributed team-based communications to foster collaboration and enhance team morale.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Maintained inventory stock for Housekeeping and kitchen areas, Guest commendations, placing orders when necessary.
- Prepared and charted data and metrics for detailed Night Aduit status reports.
- Answered and managed incoming and outgoing calls while recording accurate messages for guest distribution to office staff, for American Airlines and J&G's Citywide Express.
- Trained and supervised employees on office policies and procedures.
- Increased customer service success rates by quickly resolving issues.
Education
ITT Technical InstituteAustin TX
Associates Degree from Network And System Administration
09.2017
Skills
- Customer Service
- Employee Onboarding
- Leadership
- Recruitment
- Payroll coordination
- E-Learning
- Microsoft Office (Excel, Outlook, PowerPoints, etc) Data Entry
- Self-Motivated
- ADP
Certification
HIPPA Certification
FTI- Federal Tax Information SafeGuarding Certificate
ACA Compliance
SiempreTax Office-Tax Prep
3yr sessions/Silver Initiative
Perfect Attendance
5 Star Preformer
Timeline
Staff Trainer Specialist- Recruitment
Image API- Health And Human Service Commissary
07.2019 - 05.2023
Management Assistant
Hampton Inn By Hilton
02.2012 - 05.2019
ITT Technical Institute
Associates Degree from Network And System Administration