Natalie Vasquez
Dumas
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Seasoned small business owner with several years of experience in operations management, business strategy and financial management. Demonstrated success in capitalizing on new trends and technologies to drive business development initiatives and achieve sales goals.
Professional with experience in staff training and operational management, demonstrating a strong ability to enhance team performance and ensure compliance with organizational policies. Successfully streamlined inventory management processes, contributing to improved stock accuracy and reduced losses. Developed customer service strategies that elevated client satisfaction and optimized workforce efficiency through effective scheduling and task assignments. Proven capability in analyzing data to inform strategic decisions, resulting in increased profitability for previous business operations.
Overview
23
23
years of professional experience
4012
4012
years of post-secondary education
Work History
Assistant Manager
Hibbett Sporting Goods
Dumas, TX
12.2024 - Current
- Led staff training initiatives, enhancing team performance and ensuring compliance with company policies and procedures.
- Streamlined inventory management processes, resulting in improved stock accuracy and reduced product loss.
- Developed and implemented customer service strategies, elevating the overall shopping experience and customer satisfaction.
- Coordinated team scheduling and task assignments, optimizing workforce efficiency and meeting operational goals.
- Analyzed sales data to identify trends, enabling strategic decision-making that increased store profitability.
- Managed customer service inquiries and complaints in a timely manner.
Owner
Get Faded Studio
Dumas
07.2020 - Current
- Managed and operated a barbering business, overseeing daily operations and employee performance.
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Organized events such as trade shows and conferences.
- Analyzed industry trends to develop competitive strategies.
- Identified new opportunities for growth, expansion, and diversification.
- Created marketing campaigns to attract new customers.
- Oversaw budgeting and financial management.
- Maintained relationships with existing clients by providing superior customer service.
- Hosted special events to boost brand awareness and increase community engagement.
Barber/Master Stylist
Self Employed Services
Dumas
08.2007 - Current
- Maintained inventory of supplies such as clippers, scissors and razors.
- Managed cash register transactions accurately and efficiently.
- Performed various cuts, trims and shaves using clippers, scissors and razors.
- Communicated effectively with customers to create a pleasant experience.
- Provided hair care advice, including product recommendations and styling tips.
- Kept up to date on new trends in men's hairstyles and facial hair designs.
- Managed cash register transactions accurately.
- Adhered to state regulations regarding licensing requirements.
- Scheduled appointments for clients based on availability of staff members.
- Established a professional relationship with clients by providing quality haircuts and styling services.
- Participated in promotional activities designed to increase business revenue.
- Assisted other barbers as needed during busy times or when short staffed.
- Attended continuing education classes related to barbering techniques.
- Inspected equipment regularly to ensure proper functioning before use.
- Maintained cleanliness of the barber station, including sterilizing tools and sanitizing work areas.
- Promoted special offers and discounts to attract new customers.
- Handled incoming phone calls and scheduled appointments.
- Shaved customers using standard and straight razors or clippers.
- Sanitized equipment and parts and maintained work areas in neat fashion.
- Responded to customer inquiries by phone, email, and in person.
- Resolved customers concerns with knowledgeable and professional approach.
- Pre-booked future appointments to increase repeat business.
Assistant Manager
Noble Finance and Tax Service
Dumas
06.2005 - 01.2007
- Established processes for monitoring customer satisfaction levels.
- Developed a system for tracking inventory and ordering supplies as needed.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored records, timekeeping, and payroll information.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Supervised daily operations including scheduling shifts, assigning duties.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
Sales Associate
Bealls Dept Store
Dumas
06.2004 - 02.2005
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Processed credit card transactions quickly and securely.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Engaged customers in friendly, professional dialogue to determine needs.
- Built and maintained relationships with peers and upper management to drive team success.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Collected payments and provided accurate change.
- Answered incoming telephone calls to provide store, products and services information.
- Adhered to company initiatives and achieved established goals.
Assistant Manager
Pizza Hut
Dumas
06.2003 - 10.2004
- Established processes for monitoring customer satisfaction levels.
- Developed a system for tracking inventory and ordering supplies as needed.
- Communicated regularly with customers to gain insights into their needs.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised daily operations including scheduling shifts, assigning duties.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Implemented quality control measures to uphold company standards.
Bartender
Bodegas
Education
Licensed Cosmetologist - Cosmetology
Milan Institute
Amarillo, TXHigh School Diploma -
Dumas High School
Dumas, TXSkills
- Bilingual
- 30wpm
- Phone operating
- Front desk
- Filing
- Computer desktop
- Word processor
- Worksheets
- Excel
- Powerpoint
- Staff training
- Inventory management
- Customer service
- Team scheduling
- Marketing strategies
Languages
Spanish
Timeline
Assistant Manager
Hibbett Sporting Goods
12.2024 - Current
Owner
Get Faded Studio
07.2020 - Current
Barber/Master Stylist
Self Employed Services
08.2007 - Current
Assistant Manager
Noble Finance and Tax Service
06.2005 - 01.2007
Sales Associate
Bealls Dept Store
06.2004 - 02.2005
Assistant Manager
Pizza Hut
06.2003 - 10.2004
Bartender
Bodegas
Licensed Cosmetologist - Cosmetology
Milan Institute
High School Diploma -
Dumas High School