Natalie Vasquez
Corpus Christi,TX
Summary
Dedicated professional in patient access with a strong focus on enhancing the patient experience. Expertise in HIPAA compliance and insurance verification, ensuring accurate and confidential handling of patient information Experienced in training staff and streamlining patient processes, contributing to improved service delivery. Demonstrates exceptional communication skills and adaptability in high-pressure environments. Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Patient Access Representative
Driscoll Childrens Hospital
Corpus Christi, Texas
04.2026 - Current
- Applied HIPAA privacy and security regulations while handling patient information.
- Created new patient accounts in EMR system as needed.
- Created referrals from OnBase into the patient's Epic account
- Collected and verified patient information for accuracy and compliance.
- Scanned documents into electronic medical records system.
- Confirmed patient insurance eligibility and coverage details.
- Performed pre-service calling of the patient/parent to confirm their future appointment.
- Answered phones promptly in a professional manner.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Communicated with patients with compassion while keeping medical information private.
- Performed pre-registration functions for surgery such as verifying demographic information and giving patients instructions for the day of surgery.
- Actively participated in team meetings and training sessions.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Processed patient authorization requests for various medical services, surgeries and procedures.
- Trained new staff on patient access protocols and system navigation.
Receptionist
Oral Surgery Associates of South Texas
Corpus Christi, Texas
11.2019 - 12.2024
- Greeted patients warmly and ensured a positive first impression.
- Collected patient information and verified insurance details accurately.
- Managed patient records and maintained confidentiality standards.
- Answered phone calls promptly and directed inquiries to appropriate staff.
- Maintained accurate documentation of insurance verification processes and results.
- Verified insurance information through online portals and phone communications.
- Processed requests for prior authorizations to ensure timely patient care access.
Receptionist
Access Dental
Corpus Christi, Texas
09.2015 - 11.2019
- Communicated with insurance companies to confirm coverage details.
- Communicated with patients regarding their insurance coverage and benefits details.
- Processed requests for prior authorizations to ensure timely patient care access.
- Managed authorization requests for dental procedures and treatments.
- Coordinated patient treatment plans and schedules with dental providers.
- Communicated effectively with patients to explain procedures and answer questions.
- Conducted financial consultations with patients and set up payment plans.
Education
High School Diploma -
W.B. Ray High School
Corpus Christi, TX06-2014
Skills
- HIPAA Compliance & Patient Confidentiality
- Insurance Verification & Eligibility
- Prior Authorization & Referral Processing
- Patient Scheduling & Pre-Registration
- Medical Billing & Coding
- EMR Systems & Microsoft Office
- Customer Service & Patient Relations
- Financial Consultations
- Communication & Professional Etiquette
- Detail-Oriented & Multitasking
- Team Collaboration & Staff Training
- Health Insurance Knowledge
Certification
AMERICAN ALLIED HEALTH- MEDICAL CODER AND BILLER, (CMCB)
Languages
- English
- Spanish
Timeline
Patient Access Representative
Driscoll Childrens Hospital
04.2026 - Current
Receptionist
Oral Surgery Associates of South Texas
11.2019 - 12.2024
Receptionist
Access Dental
09.2015 - 11.2019
High School Diploma -
W.B. Ray High School