Madison Bourgeois
Sulphur,LA
Summary
Dedicated and detail-oriented healthcare professional with over five years of experience in medical reception, treatment coordination, and front office administration within dynamic healthcare settings. Proficient in patient registration, appointment scheduling, insurance verification, referral coordination, electronic medical records management, payment processing, and HIPAA compliance. Capable of managing high-volume patient interactions while ensuring confidentiality, accuracy, and exceptional customer service. Recognized for strong communication, organizational, and problem-solving skills, with a commitment to delivering compassionate patient care and enhancing operational efficiency to support positive patient outcomes.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Imperial Health: Dr. Guillermo/Dr. Burklow
Lake Charles, LA
04.2026 - Current
- Provided exceptional customer service by greeting and assisting patients and visitors in a professional, welcoming manner.
- Registered new and returning patients, verifying demographic, insurance, and eligibility information for accuracy and compliance.
- Coordinated appointment scheduling, confirmations, rescheduling, and cancellations while managing a high volume of incoming calls.
- Assisted patients with intake forms and medical documentation, ensuring complete and accurate records.
- Communicated patient inquiries and messages to clinical staff, facilitating timely follow-up and continuity of care.
- Processed patient payments, maintained accurate account records, balanced daily financial transactions, and prepared deposits.
- Maintained HIPAA compliance and safeguarded patient confidentiality at all times.
- Supported efficient front-office operations through strong organization, multitasking, and attention to detail.
Patient Care Specialist
Fast Pace Urgent Care
Sulphur, LA
10.2025 - 03.2026
- Scheduled and confirmed appointments efficiently to optimize daily operations.
- Answered and directed incoming calls using multi-line telephone system for seamless communication.
- Delivered administrative support by organizing documents, making copies, and rearranging schedules.
- Sorted incoming mail daily and ensured proper distribution to designated personnel.
- Processed payments accurately, providing customers with receipts and correct change.
- Welcomed patrons at front desk and facilitated check-in process through friendly engagement.
- Prepared daily shift closing reports while balancing cash register to reflect accurate transactions.
- Reviewed and enforced safety, health, and sanitation processes to promote secure environment.
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality.
- Responded promptly to patient inquiries and concerns with empathy and professionalism.
- Assisted patients with completing registration forms and insurance paperwork.
- Collaborated with medical staff to enhance patient care delivery processes.
- Maintained patient records using electronic health record systems efficiently.
- Answered questions about organization and provided callers with address, directions, and other information.
Treatment Coordinator
Gossett Implant and Oral Surgery
New Braunfels, TX
07.2023 - 08.2025
- Scheduled and confirmed patient appointments and consultations to optimize office efficiency.
- Managed front office functions, including customer service, billing, and appointment scheduling.
- Collaborated with multi-disciplinary staff to enhance patient care and response times.
- Verified patient insurance coverage prior to treatments to ensure seamless service delivery.
- Processed payments from patients and arranged payment schedules effectively.
- Transmitted medical records and correspondence via mail, email, or fax for timely communication.
- Reviewed patient charts before visits to confirm accuracy of documentation.
- Greeted incoming patients and assisted with paperwork completion to improve experience.
- Demonstrated effective problem solving skills when faced with difficult situations involving patients or family members.
- Attended meetings regularly with supervisors for performance feedback and professional development planning.
- Coordinated referrals to other services or providers as needed by patients.
- Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA.
- Resolved patient billing and insurance issues.
- Answered telephones and directed calls and voicemails to appropriate staff.
Patient Care Specialist
Physicians Immediate Care
Fort Wayne, IN
06.2022 - 11.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with patients and updated patient records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with patients through email, telephone or postal mail.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained accurate records of all incoming calls, messages, and visitors.
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names.
- Provided exceptional customer service in a fast-paced healthcare environment.
- Collaborated with healthcare providers to ensure efficient patient flow.
Patient Care Specialist
Fast Pace Urgent Care
Sulphur, LA
01.2021 - 02.2022
- Scheduled and confirmed appointments efficiently to optimize daily operations.
- Answered and directed incoming calls using multi-line telephone system for seamless communication.
- Delivered administrative support by organizing documents, making copies, and rearranging schedules.
- Sorted incoming mail daily and ensured proper distribution to designated personnel.
- Processed payments accurately, providing customers with receipts and correct change.
- Welcomed patrons at front desk and facilitated check-in process through friendly engagement.
- Prepared daily shift closing reports while balancing cash register to reflect accurate transactions.
- Reviewed and enforced safety, health, and sanitation processes to promote secure environment.
- Ensured compliance with HIPAA regulations regarding patient privacy and confidentiality.
- Responded promptly to patient inquiries and concerns with empathy and professionalism.
- Assisted patients with completing registration forms and insurance paperwork.
- Collaborated with medical staff to enhance patient care delivery processes.
- Maintained patient records using electronic health record systems efficiently.
- Answered questions about organization and provided callers with address, directions, and other information.
Daycare Assistant Teacher
Wee Wisdom Preschool II
Sulphur, LA
01.2019 - 03.2020
- Maintained confidentiality of sensitive information obtained through job duties.
- Implemented hands-on, play-based strategies using games and crafts for experiential learning.
- Taught foundational skills including colors, shapes, and letters to children.
- Supervised circle time, free play, outdoor activities, and developmental learning sessions.
- Observed children for signs of illness, emotional disturbances, and learning challenges.
- Secured premises to ensure safety for all children during activities.
- Organized and restocked toys and supplies to meet children's needs effectively.
- Met with parents to discuss students' progress and improvement areas.
- Kept classrooms clean by sterilizing and disinfecting toys and surfaces.
- Managed and resolved conflicts between children.
- Maintained daily records of attendance, meals served, naps taken, diaper changes and other pertinent information.
- Cultivated a welcoming atmosphere where each student felt valued regardless of their background or ability level.
- Implemented positive reinforcement techniques to promote appropriate behavior among young learners.
- Established meaningful relationships with families by communicating frequently about their child's progress.
- Enforced disciplinary policies consistently while remaining patient and understanding towards children at all times.
- Attended to children's basic needs by feeding them, dressing them, and changing diapers.
Education
Some College (No Degree) - Psychology
McNeese State University
Lake CharlesHigh School Diploma -
Sulphur High School
Sulphur05.2019
Skills
- Customer Service & Complaint Resolution
- Patient Registration & Insurance Verification
- Scheduling & Calendar Management
- Payment Processing & Documentation
- Time Management, Prioritization & Multitasking
- Attention to Detail & Accuracy
- HIPAA Compliance & Patient Confidentiality
- Patient Satisfaction & Relationship Building
- Team Collaboration & New Hire Training
- Computer Proficiency & Administrative Support
- Adaptability, Reliability & Professionalism
- Treatment Planning & Care Coordination
Websites
Timeline
Patient Access Representative
Imperial Health: Dr. Guillermo/Dr. Burklow
04.2026 - Current
Patient Care Specialist
Fast Pace Urgent Care
10.2025 - 03.2026
Treatment Coordinator
Gossett Implant and Oral Surgery
07.2023 - 08.2025
Patient Care Specialist
Physicians Immediate Care
06.2022 - 11.2022
Patient Care Specialist
Fast Pace Urgent Care
01.2021 - 02.2022
Daycare Assistant Teacher
Wee Wisdom Preschool II
01.2019 - 03.2020
Some College (No Degree) - Psychology
McNeese State University
High School Diploma -
Sulphur High School