Madelyn Gradich

• Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
• Stayed calm under pressure to and successfully dealt with difficult situations.
• Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
• Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.

• Monitored operations at screening points to proactively intervene and mitigate escalations

direct and control traffic flow around construction sites and road work zones, ensuring the safety of both workers and motorists using hand signals, flags, and other traffic control devices.

• Inspected packages for defects, damage, and improper labels before check-in and check-out
• Received incoming packages and arranged delivery to correct departments and personnel
• Followed company policies and guidelines for labeling, packaging, and shipping products at warehouses
• Entered data and documented stock levels in company systems to complete internal inventory processes

• Trained entry-level staff to increase department success
• Developed targeted lists, call strategies, and messaging to generate new business opportunities
• Scheduled service appointments
• Directed calls to appropriate extension
• Called Onstars to get them scheduled for maintenance

• Prepared tests for lab shipment by verifying proper labeling and packaging of specimens
• Maintained supply inventory through consistent verification of available stock, submitting replenishment orders prior to depletion
• Conducted patient interviews, asking required health and screening related questions according to protocol and recording responses
• Confirmed patient identity and appointment times as well as assigned label specimens utilizing organizational computer systems
• Properly disinfected work areas and equipment to prevent contamination, adhering closely to established protocols
• Administered COVID-19 tests using nasopharyngeal swab, focusing on both sample efficacy and patient comfort
• Verified, recorded, and reported results on all tests performed in compliance with government requirements and internal lab procedures
• Demonstrated competencies in preparing chemical solutions, reagents, and specimens for microscopic examination
• Monitored use of material and reagents and maintained correct inventories for each material stored and used in laboratory
• Followed protocols strictly to maintain proper control of hazardous materials and safely dispose of samples

• Greeted and addressed guest requests to provide timely and personable service
• Processed guest payments and completed accurate cash, credit, and debit transactions
• Addressed complaints or issues, escalating when necessary to restore customer satisfaction
• Memorized menu offerings, restaurant promotions, and specials
• Operated with efficient and calm demeanor during high-volume shifts or special events
• Collaborated with hostesses and bus staff to report available tables or cleaning needs
• Checked on assigned tables proactively and consistently to assess guest needs, refill beverages, and deliver items such as condiments and napkins
• Communicated with guests to discover needs and preferences and made targeted menu recommendations
• Explained menu item ingredients and preparation methods to assist decision-making for customers with dietary restrictions
• Managed orders to foster quality and efficiency, delivering food and beverage items as soon as possible
• Assisted with maintaining clean and orderly environment at all work stations
• Transported food products, cleaned tables and counters, and stocked dining room supplies
• Uphold high sanitation and safety standards while delivering and serving food
• Used POS system to accurately input orders and process payments
• Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets
• Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
• Balanced trays with care to successfully deliver large volumes of food quickly
• Handled multiple tables at once with high service quality
• Restocked stations regularly to promote team productivity and meet customer needs
• Cleaned and reset tables quickly between each customer group
• Kept hostess team informed of table progression and availability
• Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant
• Greeted all guests with smile and friendly greeting