Natalie Waddell
Goldsboro ,NC
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
ELS Freight
Kenly, NC
08.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Input financial data and produced reports using McLeod
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
Rehabilitation Technician
Crossroads Support Services
Goldsboro, NC
10.2015 - 09.2021
- Built trusting relationships with patients and families, fostering a supportive atmosphere for recovery.
- Established collaborative relationships with patients through consistent and meaningful communication.
- Maintained a clean and organized therapy environment, promoting safety and efficiency.
- Provided compassionate care to patients, ensuring their comfort during rehabilitation sessions.
- Implemented creative solutions to address unique patient challenges, leading to increased success rates across treatment plans.
Administrative Assistant
Adam's Auto Wash
Goldsboro, NC
08.2008 - 07.2015
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Improved cash flow management by closely monitoring accounts receivable, ensuring prompt collection of outstanding balances.
- Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
- Processed weekly payroll for roughly 20 employees, ensuring timely and accurate compensation.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using Peachtree.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Education
High School Diploma -
Wayne Community College
Goldsboro, NC05-2008
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Time management
- Microsoft Excel
- Strong problem solver
- Meticulous attention to detail
Timeline
Administrative Assistant
ELS Freight
08.2022 - Current
Rehabilitation Technician
Crossroads Support Services
10.2015 - 09.2021
Administrative Assistant
Adam's Auto Wash
08.2008 - 07.2015
High School Diploma -
Wayne Community College
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