Natalie Wallace
Beaver Falls,PA
Summary
Dynamic professional with a Master’s in School Counseling and extensive experience in conducting sensitive, high-stakes investigations related to conflict resolution, policy adherence, and interpersonal dynamics. Expertise in gathering and analyzing information, interviewing involved parties, and producing clear, well-documented findings while upholding neutrality and confidentiality. Proven ability to de-escalate conflicts, mediate disputes, and ensure equitable outcomes among diverse stakeholders. Additionally, brings valuable experience from the retail sector, effectively applying policies and resolving customer concerns with a steadfast commitment to fostering a positive and inclusive employee experience.
Overview
7
7
years of professional experience
Work History
School Counselor
Beaver Falls Middle School
Beaver Falls, PA
05.2024 - Current
- Conduct thorough, confidential fact-finding related to student concerns, including interpersonal conflict, safety issues, and potential policy violations
- Interview students, staff, and families to gather information, assess credibility, and determine appropriate next steps
- Maintain detailed, accurate documentation of incidents, conversations, and outcomes in compliance with legal and ethical standards
- Mediate conflicts between students and facilitate resolution using de-escalation and problem-solving techniques
- Collaborate with administrators to determine appropriate interventions, ensuring consistency and alignment with school policies and regulations
- Navigate complex, sensitive situations requiring sound judgment, discretion, and neutrality
- Serve as a trusted point of contact, balancing empathy with objectivity while managing high-volume caseloads
- Coordinate and manage large-scale processes (e.g., state testing), ensuring organization, compliance, and clear communication across stakeholders
Internship & Practicum Experiences
Rowan Elementary School, Beaver Falls High School, College Square Elementary School
Beaver Falls, PA
01.2023 - 01.2023
- Completed 900+ hours conducting structured assessments and one-on-one meetings to evaluate concerns, needs, and appropriate interventions
- Gathered and analyzed information from multiple sources to support decision-making and resolution planning
- Documented interactions and maintained confidential records in alignment with professional standards
- Supported conflict resolution and problem-solving in emotionally sensitive situations
Receptionist
Bridge City Braces
Pittsburgh, PA
05.2021 - 08.2021
- Served as first point of contact, managing sensitive client interactions with professionalism and discretion
- Handled scheduling conflicts, patient concerns, and last-minute changes while maintaining a calm, solutions-oriented approach
- Maintained accurate records and managed confidential information in a fast-paced healthcare environment
- Communicated effectively across patients and staff to ensure smooth operations and positive experiences
Residential Advisor
MHY Family Services
Mars, PA
05.2020 - 08.2021
- Managed complex behavioral and interpersonal situations, applying de-escalation and conflict resolution strategies
- Observed, documented, and reported incidents, ensuring accuracy and compliance with organizational protocols
- Collaborated with multidisciplinary teams to address concerns and support consistent, appropriate responses
- Maintained detailed, confidential records related to resident behavior and care
Beauty Advisor
Ulta Beauty Inc.
Pittsburgh, PA
05.2019 - 03.2020
- Executed client-focused service by addressing sensitive customer concerns, complaints, and product-related issues with professionalism and discretion.
- De-escalated conflicts and resolved customer disputes by actively listening, gathering relevant information, and identifying fair, policy-aligned solutions
- Interpreted and enforced company policies related to returns, exchanges, and promotions, ensuring consistency and compliance across interactions
- Collaborated with leadership to address escalated concerns and support resolution of complex or high-impact situations
- Maintained accurate documentation of customer interactions and incidents to support accountability and continuous improvement
- Built strong interpersonal relationships with clients and team members, fostering a positive and inclusive store environment
Education
Master of Arts - School Counseling
Geneva College
Beaver Falls, PA05-2024
Bachelor of Arts - Psychology
Grove City College
Grove City, PA05-2021
Skills
- Workplace Investigations & Fact-Finding
- Conflict Resolution & Mediation
- Interviewing & Information Gathering
- Documentation & Case Management
- Policy Interpretation & Compliance
- Confidentiality & Ethical Decision-Making
- De-escalation & Crisis Management
- Stakeholder Communication & Influence
Timeline
School Counselor
Beaver Falls Middle School
05.2024 - Current
Internship & Practicum Experiences
Rowan Elementary School, Beaver Falls High School, College Square Elementary School
01.2023 - 01.2023
Receptionist
Bridge City Braces
05.2021 - 08.2021
Residential Advisor
MHY Family Services
05.2020 - 08.2021
Beauty Advisor
Ulta Beauty Inc.
05.2019 - 03.2020
Bachelor of Arts - Psychology
Grove City College
Master of Arts - School Counseling
Geneva College