Cynthia D. Glover
Irving
Summary
Detail-oriented operations and human resources professional with over 25 years of experience managing complex personnel cases, conducting fact-finding reviews, and ensuring compliance within highly regulated environments. Proven ability to gather information from multiple stakeholders, maintain accurate records, and resolve administrative issues while delivering high-quality customer service. Known for strong documentation practices, analytical thinking, and the ability to manage high-volume workloads with accuracy and professionalism.
Overview
27
27
years of professional experience
Work History
Senior Area Manager / Army Reserve Career Counselor — Master Sergeant (E-8)
U.S. Army Reserve
03.2022 - 07.2024
- Managed complex personnel cases for more than 1,000 service members, ensuring documentation accuracy and regulatory compliance.
- Conducted fact-finding reviews and evaluated documentation to determine eligibility, readiness status, and appropriate personnel actions.
- Communicated with service members, leadership, and administrative offices to resolve case issues and clarify regulatory requirements.
- Maintained detailed case notes and documentation within personnel systems while protecting sensitive information.
- Identified discrepancies in records and coordinated corrective actions to ensure compliance with federal and organizational policies.
Army Reserve Career Counselor — Sergeant First Class (E-7)
U.S. Army Reserve
09.2010 - 06.2016
- Provided case management support to service members regarding career actions, benefits eligibility, and administrative procedures.
- Investigated personnel issues and gathered documentation from multiple sources to resolve case discrepancies.
- Prepared written summaries and reports documenting findings and recommended actions.
- Delivered high-volume customer service while ensuring adherence to regulatory requirements and administrative policies.
Human Resources Specialist — Staff Sergeant (E-6)
U.S. Army
04.1997 - 09.2010
- Processed and maintained personnel records for large military units while ensuring compliance with federal regulations.
- Verified documentation accuracy and resolved administrative issues affecting personnel actions.
- Assisted service members with benefits, documentation requirements, and personnel inquiries.
- Managed multiple case files simultaneously in a fast-paced operational environment requiring high attention to detail.
Education
Master of Science - Human Resources Management
Bachelor of Science - Business Administration
Skills
- Case Management
- Investigations & Fact Finding
- Claims Documentation
- Regulatory Compliance
- Policy Interpretation
- Stakeholder Communication
- Customer Service
- Records Management
- Conflict Resolution
- Administrative Coordination
- Process Improvement
- Data Accuracy & File Documentation
Timeline
Senior Area Manager / Army Reserve Career Counselor — Master Sergeant (E-8)
U.S. Army Reserve
03.2022 - 07.2024
Army Reserve Career Counselor — Sergeant First Class (E-7)
U.S. Army Reserve
09.2010 - 06.2016
Human Resources Specialist — Staff Sergeant (E-6)
U.S. Army
04.1997 - 09.2010
Bachelor of Science - Business Administration
Master of Science - Human Resources Management
Additional Information
- Active Top Secret SCI Security Clearance
- Certified in Diversity, Equity & Inclusion