Natalie Washington
Charlotte,NC
Summary
To utilize my customer service skills and to be determined and grow and strive and meet the expectations for my team and the company
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Iqor
04.2022 - Current
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Maintained up-to-date knowledge of product and service changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Patient Transporter
01.2022 - 01.2023
- As a Patient transporter I work with patients everyday leaving with them with the best possible experience they could have I keep records of paperwork with patients and help Nurses, Doctors and more with anything possible
- The more help the more we can be successful as a team
Cashier
McDonald’s
03.2020 - 01.2021
- Consistently exceeded sales targets by upselling and cross-selling products to customers, Representing Customer service every day so customers leaving our store are wanting to return
Education
High school Diploma -
Harding University High school
06.2023
Skills
- Travel Planning
- Document Control
- Store maintenance
- Money handling abilities
- Number wpm Typing Speed
- Scheduling
- Call center experience
Timeline
Customer Service Representative
Iqor
04.2022 - Current
Patient Transporter
01.2022 - 01.2023
Cashier
McDonald’s
03.2020 - 01.2021
High school Diploma -
Harding University High school
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