Natalie Watson
Alpharetta,GA
Summary
Results-driven Branch Manager with 8 years of retail banking experience and 13 years in retail management. Expertise includes strategic leadership, relationship building, and employee development. Proven ability to drive performance through collaboration and innovation, consistently motivating teams to meet and exceed personal and organizational objectives.
Overview
12
12
years of professional experience
Work History
Branch Manager
Delta Community Credit Union
Johns Creek, GA
11.2021 - Current
- Ensure branch compliance with company policies and banking regulations.
- Expanded member base through acquisition of new members and identification of emerging needs.
- Created sales and service strategies that enhanced sales goals.
- Established solid business connections with both new and current members to enhance financial services.
- Motivated and coached team members for optimal performance through recognition.
- Managed the process of hiring and integrating new team members.
- Conducted in-depth interviews with top candidates to assess skills and fit.
- Provided a positive candidate experience throughout the recruitment process.
- Hired employees and processed hiring-related paperwork.
Additional Information
Recovery Team Leader
03.2020 - 11.2021
- Assisted branches during Covid 19. Alpharetta, Duluth, Decatur, Gainesville, Johns Creek, Fayetteville, Summit Point, Virginia Avenue.
- Assisted payment services wire department August 2020- July 2021
- Maintained a positive working relationship with fellow staff and management throughout the pandemic.
Sales Development Specialist
Delta Community Credit Union
Atlanta , GA
11.2019 - 11.2021
- Pinpointed potential growth areas for specific branches and developed actionable strategies.
- Established relationships through consistent monthly outreach efforts.
- Conducted formal monthly evaluations using Scorecard Data.
- Mentored new hires to identify cross-selling opportunities and enhance member engagement.
- Devised innovative sales tactics to help the team meet objectives.
- Developed robust professional relationships with branch leadership to promote sustained business growth.
- Conducted pathway workshops on various topics.
- Designed content for Leadership guides and On Target publications.
Assistant Branch Manager
Delta Community Credit Union
Johns Creek, GA
11.2017 - 11.2019
- Oversaw daily operations and assisted Branch Manager with required tasks.
- Enhanced client relationships by providing tailored financial product recommendations.
- Managed and evaluated performance of 8 branch team members.
- Built relationships within communities to discover business opportunities.
- Led bank operations during manager's absence.
- Developed employee skills to align with corporate service requirements and achieve sales objectives.
- Participated in career fairs and conferences in order to promote employer brand awareness.
- Coordinated with hiring teams to ensure a smooth transition of new hires into their roles.
Hybrid Member Service Agent
Delta Community Credit Union
Alpharetta, GA
03.2017 - 11.2017
- Collaborated with loan officers, mortgage officers, and financial advisors to develop tailored financial strategies.
- Educated clients on various financial products including loans, deposits and other services.
- Handled general inquiries about procedures, policies, and check verification.
- Strengthened client connections through consistent engagement.
- Established strong connections with both new and current clients to effectively address financial needs.
Teller
Delta Community Credit Union
Johns Creek, GA
01.2017 - 03.2017
- Provided exceptional service to every customer through friendliness and professionalism during transactions.
- Followed company and regulatory security protocols.
- Handled financial transactions, including cash and check withdrawals.
Concierge
Delta Community Credit Union
Johns Creek, GA
02.2016 - 01.2017
- Responded quickly to communications, curbing escalation of issues.
- Managed lobby queue efficiently, ensuring timely assistance for all members.
- Supported customers with fundamental account issues.
- Processed membership applications, closed accounts, and ordered checks.
Health And Nutrition Coach
Adventure Core Nutrition And Fitness
Johns Creek , GA
10.2015 - 12.2016
- Facilitated personal coaching sessions within an 8-week blood sugar stabilization program.
- Oversaw client progress, ensuring alignment with set health objectives.
- Collaborated with local fitness centers to provide Nutritional advice to their clients.
Owner Operator
Lake City Dry Cleaning
Atlanta , GA
09.2012 - 03.2015
- Set pricing structures according to market analytics and emerging trends.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Created interview questionnaires, job descriptions and advertisements, pre-screening protocols and post-interview assessments.
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
Education
Licensed Esthetician
Elaine Sterling Insitute
Atlanta, GA05-2022
Executive Leadership Course -
Kennesaw State University
Kennesaw, GA09.2019
Nutrition And Fitness Coach
IBNFC Certification
05.2015
Business Management
University of West London
London 05.2001
High School Diploma
St. Julie’s High School
Liverpool , UK05.1996
Skills
- Strong Verbal Communication
- Expertise in Customer Relations
- Flexible
- Effective Problem Solving
- Team Development
- Supports Diversity
- Proficient in Multi-Tasking
- Collaborative Teamwork Abilities
- Interpersonal Skills
- Screening resumes
- New hire orientations
- Cross-functional teamwork
- Diversity promotion
- Candidate Evaluation
- Self-motivated work ethic
Delta Community's LGBTQ+ Community
- Founding member
Timeline
Branch Manager
Delta Community Credit Union
11.2021 - Current
Additional Information
Recovery Team Leader
03.2020 - 11.2021
Sales Development Specialist
Delta Community Credit Union
11.2019 - 11.2021
Assistant Branch Manager
Delta Community Credit Union
11.2017 - 11.2019
Hybrid Member Service Agent
Delta Community Credit Union
03.2017 - 11.2017
Teller
Delta Community Credit Union
01.2017 - 03.2017
Concierge
Delta Community Credit Union
02.2016 - 01.2017
Health And Nutrition Coach
Adventure Core Nutrition And Fitness
10.2015 - 12.2016
Owner Operator
Lake City Dry Cleaning
09.2012 - 03.2015
Executive Leadership Course -
Kennesaw State University
Nutrition And Fitness Coach
IBNFC Certification
Business Management
University of West London
High School Diploma
St. Julie’s High School
Licensed Esthetician
Elaine Sterling Insitute
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