Natalie Weaver
Dallas Center,IA
Summary
Proven customer service expert with a track record of enhancing client satisfaction at GreenState Credit Union. Skilled in financial transactions and adept at dispute resolution, consistently improving service quality. Streamlined operations at Waxing the City, demonstrating exceptional problem-solving and communication abilities. Achieved a significant increase in membership renewals through effective inbound and outbound call strategies.
Overview
3
3
years of professional experience
Work History
Member Service Representative
GreenState Credit Union
Waukee, IA
10.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Studio Coordinator
Waxing the City
Ankeny, IA
03.2022 - 06.2023
- Enhanced client satisfaction by ensuring timely communication and addressing their needs promptly.
- Ensured compliance with health and safety regulations within the workplace, providing a safe environment for employees and clients alike.
- Provided administrative support to executive staff, enabling them to focus on strategic decision-making tasks.
- Streamlined studio operations by implementing effective scheduling and resource allocation strategies.
Host
Cheesecake Factory Inc
West Des Moines, IA
04.2022 - 04.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Esthetician -
Aveda Institute
West Des Moines, IA03.2023
Woodward Granger High School
Woodward, IA05.2021
Skills
- Customer service
- Financial transactions
- Transaction processing
- Dispute resolution
- Issue resolution
- Escalation handling
- Inbound calls
- Product recommendations
- Banking
- Workflow optimization
- Membership renewals
- Outbound calls
Timeline
Member Service Representative
GreenState Credit Union
10.2024 - Current
Host
Cheesecake Factory Inc
04.2022 - 04.2023
Studio Coordinator
Waxing the City
03.2022 - 06.2023
Esthetician -
Aveda Institute
Woodward Granger High School