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Natalie Wiggins
MSW/QIDP/IDD Services- Non Profit
Prosper,TX
Summary
I am detailed oriented with extensive experience in supervisory skills and compliance management. Proven ability to coordinate services and implement effective training programs, regulatory recommendations and company mission that enhances the competency in the work place setting. Committed to fostering collaborative relationships and ensuring high-quality service delivery.
Overview
17
17
years of professional experience
Work History
Regional Quality & Training Coordinator
Community Options
Dallas
08.2022 - 04.2026
- Delivered effective training programs to enhance user competency across multiple states.
- Provided individual or group training programs either in person or remote in multiple states.
- Redesigned training curriculum and methods to enhance participant engagement and learning outcomes.
- Selected or developed testing and evaluation procedures to be used at completion of training.
- Analyzed training data and presented actionable trends to leadership for informed decision-making.
- Developed implementation strategies, benchmarks, and targeted outcomes.
- Responded to requests for information, assistance, and support in person and remote for multiple states.
- Acted as a liaison between the agency and Therap.
- Monitored system to ensure operational and security integrity.
Program Supervisor/QIDP
Evergreen Life Services
Dallas
10.2017 - 05.2026
- Supervised Direct Support Managers, ensuring effective staff performance and service delivery.
- Coordinate and implement services and supports for individuals.
- Lead and coordinate the interdisciplinary team, in implementing supports.
- Acted as liaison for individuals, parents, and guardians to facilitate access to necessary supports and services.
- Reviewed and maintained compliance documents for state of Texas and HHSC regulations.
- Implement programs and coordinate various tasks in therap.
- Dallas Texas
Direct Support Coordinator
Mosaic
Dallas
10.2016 - 07.2017
- Communicated with and provided supports to people served.
- Supported parents and guardians by facilitating communication and addressing their needs.
- Acted as liaison between group homes and day programs to ensure continuity of care and services.
- Primary supervisor for the Direct Support Managers.
- Secondary supervisor for the Direct Support Associate.
- Provided support to staff experiencing performance issues.
- Tracked and reviewed performance evaluations.
- Monitored the hiring and placing process.
- Reviewed Therap and maintained current information.
- Ensured compliance with life safety codes and Medicare/Medicaid documentation requirements for HHSC.
HCS Habilitative Specialist/Case Manager
Mosaic
Dallas
10.2015 - 10.2016
- Planned and developed individual-centered programs that empowered people in service.
- Directed and coordinated the delivery of habilitative services in compliance with regulatory requirements.
- Supported individuals in identifying and achieving personal outcomes through tailored guidance.
- Trained staff in behavior modification and/or intervention techniques.
- Monitored service quality to ensure compliance with standards and enhance client satisfaction.
- Assisted with the development of policies, procedures and methodologies for delivering habilitative services.
- Documented progress and maintained records for each person in service.
- Provided ongoing 24-hour on-call assistance and guidance to staff when problems arise.
Q.I.D.P (Qualified Intellectual Disabilities Professional)
Jewish Board of Family and Children Services
Brooklyn
04.2011 - 07.2015
- Coordinated residential and alternative placements, including referrals to ICF facility, ensuring appropriate care for individuals.
- Managed the individual’s residence, acting as their QIDP when assigned.
- Evaluated individual residents through continued interdisciplinary assessments to begin, monitor, and follow up on their individualized habilitation programs.
- Compiled comprehensive semi-annual and annual reports for each resident, integrating medical, physical, and clinical services to support individualized care.
- Documented and facilitated the individual's admission to the residence.
- Served residents in Brooklyn, NY, facilitating their care and placement.
Residence Manager
Jewish Board of Family and Children Services
Brooklyn, NY
05.2009 - 07.2015
- Supervised milieu staff daily, ensuring adherence to operational standards and enhancing team cohesion.
- Scheduled appropriate coverage for staff shifts.
- Worked closely with administrative, clinical and medical staff to maintain and implement treatment plans.
- Provided regular input and feedback to administrative, clinical and medical staff.
- Coordinated supervision and implementation of recreational and leisure activities, enriching clients' engagement and quality of life.
- Led safety drills and evacuations, ensuring safety protocols were followed to protect individuals served.
- Brooklyn, NY
Education
Master of Science - Social Work
Hunter College- Silberman School of Social Work
New York, NY09-2015
Bachelor of Science - Human Services
Touro College- New York School of Career and Applied Studies
New York, NY09-2010
Skills
- Program development
- Program evaluation
- Program implementation
- Compliance management
- Training development
- Complex problem solving
- Critical thinking
- Active listening
- Dedicated and resilient
References
Will be furnished upon request.
Timeline
Regional Quality & Training Coordinator
Community Options
08.2022 - 04.2026
Program Supervisor/QIDP
Evergreen Life Services
10.2017 - 05.2026
Direct Support Coordinator
Mosaic
10.2016 - 07.2017
HCS Habilitative Specialist/Case Manager
Mosaic
10.2015 - 10.2016
Q.I.D.P (Qualified Intellectual Disabilities Professional)
Jewish Board of Family and Children Services
04.2011 - 07.2015
Residence Manager
Jewish Board of Family and Children Services
05.2009 - 07.2015
Master of Science - Social Work
Hunter College- Silberman School of Social Work
Bachelor of Science - Human Services
Touro College- New York School of Career and Applied Studies