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Host/Hostess | Guy Fieri Dtphx Kitchen + Bar

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Dynamic and bilingual professional with a proven track record in diverse roles, including a Research Assistant at the University of Colorado at Boulder. Skilled in leveraging excellent communication and teamwork abilities to achieve goals.

Dynamic and adaptable professional with strong bilingual skills in Arabic and English, specialising in guest experience and service recovery. Demonstrates expertise in reservation handling, host stand operations, and waitlist optimisation, ensuring seamless customer interactions. Proficient in theMicrosoft Office suite, with a keen ability to manage time effectively and prioritise tasks. Known for creative problem-solving and diplomatic negotiation, particularly when handling difficult customers. Committed to proactive engagement and adherence to health and safety regulations, with experience in event coordination. Aspires to leverage these competencies towards enhancing operational efficiency within hospitality environments.

Working as a hostess multiple times throughout the last 4 years, I've learned great customer service skills. I've learned how to keep track of a waitlist on a busy night, meet customers with a welcoming and confident attitude, and be knowledgeable about the restaurant and menu in order to give the customer the best experience I can. While working at Mellow Mushroom, I trained each host that got hired after me and was able to create a group of hosts that all felt confident in the ability to achieve great customer service.
While working as an event server I was able to gain confidence with customers while taking orders, as well as the ability to reference my memory when asked about the menu.

A friendly student who is available for the weekend, evening, and holiday shifts. Considered hardworking, punctual, and driven. Enthusiastic young mind eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. A clear understanding of what I have learned and what I hope to learn in the future. I am not only a restaurant cashier, but I am a young mind amongst millions of others who have been shut out to all other opportunities out there. I have a voice and want to use it, I have a past and I want to take it with me to the future, and most importantly I have a mind that wants to go beyond what I am capable of... with the right chance.

Natalie Willford

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