Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Natalie Wise

Rochester,MI

Summary

Dedicated leader with a strong background in team supervision and client education. Known for building strong relationships and fostering professional development among staff. Ready to leverage expertise in enhancing service offerings and operational efficiency. Passionate about plant knowledge and floral design.

Overview

11
11
years of professional experience

Work History

Lead Esthetician

Hand & Stone Spa
Washington, Michigan
08.2020 - Current
  • Provided exceptional skincare treatments tailored to individual client needs.
  • Oversaw team of estheticians, ensuring high standards of service and professionalism.
  • Trained new staff on spa protocols and customer service best practices.
  • Managed inventory levels for skincare products and equipment supplies.
  • Maintained cleanliness and organization of treatment rooms and common areas.
  • Built strong client relationships through personalized follow-up care recommendations.
  • Collaborated with management to enhance service offerings and customer experiences.
  • Set up patient rooms and sterilized equipment.
  • Educated clients on skin care procedures and products.
  • Resolved customer complaints professionally and efficiently.
  • Promoted skincare products to patients according to specific needs, boosting overall revenue.

Crew Cheif

Mcdonald's
Macomb, Michigan
12.2014 - 03.2021
  • Supervised crew members to ensure efficient service during peak hours.
  • Trained new employees on operational procedures and customer service standards.
  • Conducted regular quality checks on food preparation and presentation standards.
  • Resolved customer complaints promptly to enhance overall dining experience.
  • Implemented safety protocols to maintain a clean and safe work environment.
  • Managed daily operations of team members to ensure efficient and successful completion of tasks.

Lead Floral Designer

Pankow Horticulture Program
Macomb, Michigan
09.2014 - 06.2016
  • Designed floral arrangements for various events and settings.
  • Collaborated with clients to understand design preferences and requirements.
  • Trained junior designers on techniques and best practices in floral design.
  • Implemented creative concepts for seasonal marketing displays and promotions.
  • Assisted customers in selecting appropriate colors and styles of flowers for their needs.
  • Created unique bouquets using a variety of different types of foliage and blooms.

Education

Some College (No Degree) - Genneral Studies

Macomb Community College
Macomb, MI

Skills

  • Team leadership
  • Staff training
  • Client education
  • Inventory management
  • Customer relationship management
  • Attention to detail
  • Problem solving
  • Effective communication
  • Creativity in floral design

Affiliations

  • I have been passionate about plants and floral design my whole life, stemming from participating in my elementary school garden club, then becoming a junior master gardener, and completing two years of horticulture classes in highschool. I have continued my education on my own and kept practicing my craft of floral arrangement over the years.

Timeline

Lead Esthetician

Hand & Stone Spa
08.2020 - Current

Crew Cheif

Mcdonald's
12.2014 - 03.2021

Lead Floral Designer

Pankow Horticulture Program
09.2014 - 06.2016

Some College (No Degree) - Genneral Studies

Macomb Community College

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