Summary
Overview
Work History
Education
Skills
Timeline
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Natalie Worley

WESTLAND,MI

Summary

Dedicated store and operations manager, with extensive knowledge in fulfillment and print services. Looking to grow within a company. Extremely flexible and committed to learning and adapting to changes and challenges. Ready to use my knowledge and skills to transform customer service and operational productivity. Excited to learn and grow my skillset.

Overview

13
13
years of professional experience

Work History

Fulfillment Associate

Amazon
Livonia, Michigan
08.2019 - Current
  • Met trucks carrying incoming shipments, carefully unloaded merchandise and moved containers or pallets to staging locations.
  • Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Packaged items with appropriate materials to prevent damage during shipping.

Fulfillment Associate

Target
WESTLAND, Michigan
10.2021 - 10.2022
  • Packed items according to customer's specifications and requirements.
  • Assisted customers with pick-up orders at designated loading docks or drive-through areas.
  • Accepted, processed and quickly filled orders.
  • Located merchandise from shelves and storage areas to fill orders.

Store Manager

OfficeMax
WESTLAND, Michigan
04.2018 - 07.2019
  • Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Delivered exceptional customer service to grow business, resolve issues and maximize customer experience.
  • Used software to keep accurate records on inventory levels, which improved stock accuracy and helped prevent loss.
  • Verified that all merchandising standards were maintained on a daily basis.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.

Operations Manager

OfficeMax
WESTLAND, MI
09.2016 - 04.2018
  • Supervised and trained several customer service team members to provide exceptional service throughout the entire experience.
  • Answered customer requests with friendly, knowledgeable service and support.
  • Filled out documentation and logs each day and created weekly reports detailing activities.
  • Summary Skills Experience Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Assessed, optimized and elevated operations to target current and expected demands.

Senior Sales Consultant Furniture

OfficeMax
WESTLAND, MI
01.2016 - 08.2016
  • Secured sales by providing recommendations to promote brand effectiveness and product benefits.
  • Marked items with identifying codes and accurate pricing.
  • Performed floor moves, merchandising, display maintenance and housekeeping.
  • Consistently met and exceeded department expectations for productivity and accuracy levels.

Copy Machine Operator

OfficeMax
WESTLAND, MI
06.2015 - 12.2015
  • Examined and produced specific job orders.
  • Maintained adequate productivity by setting and enforcing deadlines.
  • Collaborated with technicians to diagnose equipment breakdowns and address quality issues.
  • Maintained clean and organized work areas.
  • Managed quality control and maintained high customer satisfaction.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained inventory of paper, ink, and other supplies necessary for operation of the print shop.

Photo Tech

Walgreens
WESTLAND, MI
05.2014 - 05.2015
  • Made copies of photo negatives and developed them into prints.
  • Collected payments for photo orders.
  • Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.

Beauty Consultant/General Merchandise

Meijer
Livonia, MI
11.2012 - 04.2014
  • Kept counter and display areas in a clean and neat fashion.
  • Maintained visually appealing and effective displays for the entire store.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Demonstrated that customers come first by serving them with a sense of urgency.

Lead Backroom Locator Specialist

Kmart
Garden City, MI
06.2011 - 10.2012
  • Maintained cleanliness and organization in back room stock.
  • Completed floor replenishment to guarantee size availability and promote customer satisfaction.
  • Marked clearance products with updated price tags.
  • Helped customers select products that best fit their personal needs.
  • Pulled stock from backroom shelves and moved it to the floor for stocking

Education

GED -

Stark Weather
Plymouth, MI
2012

Some College (No Degree) - Medical Billing And Coding

Schoolcraft College
Livonia, MI

Skills

  • Team building
  • Staff retention
  • Client relationships
  • Performance reporting
  • Inventory control
  • Warehouse operations
  • Dedicated
  • Personable
  • Flexible
  • Loss Prevention
  • Equipment Operation
  • Deadline Management
  • Packaging and shipping
  • Quality Control Standards
  • Organizational Skills
  • Striving under pressure

Timeline

Fulfillment Associate

Target
10.2021 - 10.2022

Fulfillment Associate

Amazon
08.2019 - Current

Store Manager

OfficeMax
04.2018 - 07.2019

Operations Manager

OfficeMax
09.2016 - 04.2018

Senior Sales Consultant Furniture

OfficeMax
01.2016 - 08.2016

Copy Machine Operator

OfficeMax
06.2015 - 12.2015

Photo Tech

Walgreens
05.2014 - 05.2015

Beauty Consultant/General Merchandise

Meijer
11.2012 - 04.2014

Lead Backroom Locator Specialist

Kmart
06.2011 - 10.2012

GED -

Stark Weather

Some College (No Degree) - Medical Billing And Coding

Schoolcraft College

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Natalie Worley