Natalie Yarno
Minden,LA
Summary
Proven to excel in high-pressure environments, I leveraged my exceptional customer service and cash handling skills at The Broken Bean to significantly enhance guest satisfaction and sales. My collaborative spirit and strong work ethic have consistently improved team performance and service quality, making me a valuable asset to any employer seeking to elevate their customer experience.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Professional childcare worker, adept at fostering engaging and secure atmosphere for children. Skilled in developing and executing age-appropriate educational activities that enhance learning and growth. Dependable team member who adapts to changing needs and collaborates effectively with colleagues to achieve outstanding results. Known for excellent communication skills and compassionate approach.
Overview
10
10
years of professional experience
Work History
Server/Cashier Helper
The Broken Bean
Minden, LA
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Daycare Worker
Teen Challenge Family Center
Minden, LA
08.2023 - 04.2024
- Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands, and share by leading by example.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Encouraged good behaviors using positive reinforcement methods.
- Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
- Maintained compliance with all state licensing requirements and daycare policies to ensure a safe, secure environment for children under care.
Server/Head Bartender
Poor Boys Riverside Inn
Broussard, LA
09.2019 - 07.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Server
Sammys Grill
Bunkie, LA
12.2014 - 05.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Managed inventory of dining supplies to prevent shortages during service.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Increased sales significantly by upselling higher-end products to customers.
Education
Bachelor of Science - Nursing
South Louisiana Community College
Lafayette, LAHigh School Diploma -
Lafayette High School
Lafayette, LA05-2007
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Service prioritization
- Team collaboration
- Sales expertise
- Food safety practices
- Performance improvement
- Guest relations management
- Inventory management
Timeline
Server/Cashier Helper
The Broken Bean
04.2024 - Current
Daycare Worker
Teen Challenge Family Center
08.2023 - 04.2024
Server/Head Bartender
Poor Boys Riverside Inn
09.2019 - 07.2023
Server
Sammys Grill
12.2014 - 05.2019
Bachelor of Science - Nursing
South Louisiana Community College
High School Diploma -
Lafayette High School