Natalie Brundige
Knoxville,TN
Summary
Application Systems Specialist with 8+ years of experience supporting business applications and IT systems across multiple departments. Skilled in troubleshooting complex issues, managing user access, creating reports, and collaborating with internal teams and external vendors. Known for quickly learning new systems, maintaining documentation, and delivering reliable solutions that keep operations running smoothly.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Application Support & Controls Analyst
USLBM
11.2022 - 08.2025
- Performed end-to-end application configuration across all major business units including GL, user security, inventory, vendor maintenance, purchasing, and sales to ensure accurate system behavior during and after conversions.
- Supported branch and corporate teams by resolving application issues across all business units, providing configuration, access, and troubleshooting support.
- Communicated directly with vendors to resolve outages, backend issues, and vendor-managed configuration updates and customizations.
- Implemented and maintained integrations connecting application data with external systems for analytics, billing workflows, and performance reporting.
- Built SQL queries, SSRS reports, and on-demand data extracts to support audits, financial analysis, and operational visibility; monitored and troubleshot SQL jobs and maintained stored procedures.
- Facilitated monthly, quarterly, and annual user access reviews, producing permission reports and supporting SOX compliance and internal controls.
- Validated change requests with end users and functional teams, implementing approved configuration updates and escalating complex changes to vendors as needed.
- Learned new systems quickly following acquisitions, ensuring smooth transitions and uninterrupted support for end users.
- Created and maintained thorough, user-friendly process documentation.
Division IT Manager
AgPro
Maryville, Tennessee
11.2019 - 09.2022
- Researched and resolved issues via phone, email, instant message, and ticketing system for multi-store division across 3 states.
- Assisted in the ERP conversion for new store acquisitions.
- Expanded implementation of Azure AD, Office 365, and ticketing system to new locations.
- Planned, budgeted, and executed new stores IT systems from the ground up.
Analyst
The Ritchie Company
Maryville, Tennessee
07.2016 - 11.2019
- Integrated multi-source data from various ERP systems into PowerBI, streamlining data visualization
- Collaborated department leads and executives to create real-time reports to monitor sales and technician incentives and goals, supporting business performance and target achievement.
- Designed and executed complex SQL queries to extract, analyze, and interpret large data sets, thereby driving critical insights in areas such as inventory management, performance metrics, efficiency indicators, and customer behavior, facilitating informed business decisions.
- Maintained, improved upon, and created custom visualization dashboards for each department and access level.
Information Services Technician
The Ritchie Company
Maryville, Tennessee
06.2014 - 07.2016
- Researched and resolved issues via phone, email, instant message, ticketing system and on site.
- Proposed, planned, and implemented Teams integration to facilitate efficient companywide communication.
- Migrated Active Directory to Azure AD for users and computers.
- Documented processes and created user guides for common customer tasks.
Education
Bachelor of Science - Computer Science
University of Tennessee
Knoxville, TNSkills
- Application & Systems Support: Enterprise business applications and operational systems; configuration, troubleshooting, and workflow support
- SQL & Reporting: SQL/T-SQL, SSMS, SSRS, Power BI, ad-hoc data extracts, SQL job monitoring, stored procedures
- Testing & Change Management: System testing, User Acceptance Testing (UAT)
- Security & Access Control: User roles & permissions, access reviews, audit documentation, compliance support
- Integrations & Automation: API and cross-system data workflows, reporting automation
- Productivity Tools: Microsoft Office Suite, Office 365
- Support Operations: Ticketing system management, customer-focused issue resolution
- Documentation: Process guides, workflows, and user manuals
Certification
MIT Professional Education Certificate - Applied Data Science Program
Timeline
Application Support & Controls Analyst
USLBM
11.2022 - 08.2025
Division IT Manager
AgPro
11.2019 - 09.2022
Analyst
The Ritchie Company
07.2016 - 11.2019
Information Services Technician
The Ritchie Company
06.2014 - 07.2016
Bachelor of Science - Computer Science
University of Tennessee