Natalie J Fish
Summary
Dedicated Patient Service Representative with a proven track record in enhancing patient satisfaction and supporting healthcare objectives through exceptional communication and problem-solving skills. Proficient in HIPPA regulations, managing patient charts and demonstrating strong multitasking abilities. Recognized for empathetic customer service and collaborative teamwork that drive operational efficiency.
Overview
17
17
years of professional experience
Work History
Patient Service Representative
Dignity Health Medical
Rancho Cordova, CA
04.2023 - Current
- Verifies health plan eligibility, updates insurance details, and refreshes demographic data.
- Manages accurate record-keeping of messages while scheduling appointments across multiple sites.
- Maintains strict confidentiality while accessing and managing patient records through various platforms.
Member Service/Merchandising Associate
Costco Wholesale Corp
Folsom, CA
04.2008 - 07.2022
- Inspected all shipment contents, ensuring alignment with invoices and manifests.
- Delivered outstanding customer service by addressing inquiries swiftly and politely.
- Ensured strict compliance with OSHA safety regulations.
Education
Diploma - Certified Professional Medical Billing
AAPC
Folsom, CA05-2025
Diploma - Certified Professional Medical Coder
AAPC
Folsom, CA05-2025
Diploma in Fundamentals - Medical Assisting
Campus- Formerly Named MTI College
Sacramento, CA08-2023
Skills
- Appointment scheduling
- Eligibility determination
- HIPAA compliance
- Electronic health records
- Medical terminology
- Insurance verifying
Timeline
Patient Service Representative
Dignity Health Medical
04.2023 - Current
Member Service/Merchandising Associate
Costco Wholesale Corp
04.2008 - 07.2022
Diploma - Certified Professional Medical Billing
AAPC
Diploma - Certified Professional Medical Coder
AAPC
Diploma in Fundamentals - Medical Assisting
Campus- Formerly Named MTI College
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