Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Natalie Rodriguez

Miami,FL

Summary

Adept at transforming customer challenges into triumphs, I leveraged my problem-solving abilities and active listening skills at Liv To Glam to enhance client satisfaction and loyalty. By mastering critical thinking and customer service, I ensured a welcoming atmosphere at Blo Blowdry Bar, significantly boosting repeat business without specifying percentages.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Liv To Glam
Miami, FL
10.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Front Desk Receptionist

Blo Blowdry Bar
Miami, FL
08.2015 - 10.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Education

Associate Degree - Business Administration

Miami Dade College
Miami, FL
12.2019

Certification - Real Estate

Gold Coast Schools
Miami, FL
08.2014

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Customer Service Representative

Liv To Glam
10.2019 - Current

Front Desk Receptionist

Blo Blowdry Bar
08.2015 - 10.2019

Associate Degree - Business Administration

Miami Dade College

Certification - Real Estate

Gold Coast Schools
Natalie Rodriguez