Nataliia Brelis
Chicago,IL
Summary
Communicative assistant dedicated to providing elevated service and providing unforgettable customer experiences. Possesses a sharp attention to detail and the ability to identify customer needs and deliver tailored solutions quickly. Thrives in team-oriented settings and collaborates effectively to resolve issues.
Overview
5
5
years of professional experience
Work History
Assistant of Restaurant Manager
GMN group LLC
08.2018 - 12.2023
- Managed food resources and coordinated service in 30 seats- fine dining restaurant
- Managed the total restaurant operation with over 1.1 million annual sales.
- Documented reservations and communicated changes to guests using OpenTable.
- Assisted manager with quickly resolving service- and food-related issue’s.
- Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
Achievements:
- Delivered exceptional service, increasing overall rating from 4.8 to 5.0 on OpenTable.
- Awarded One Michelin star award for 5 consecutive years in 2018- 2022.
Education
Bachelor of Arts - Tourism and Travel Management
National Pedagogical University of V. Gnatyk
Ternopil, Ukraine06.2013
Skills
- Office systems management
- Microsoft Outlook
- Problem solving
- Conflict resolution
- Time management
- Communication skills
- Sales skills
- Team management
- Leadership
- Customer needs analysis
- Active listening
- Quality assurance
State
IL
Zip
60618
City
Chicago
Languages
English
Full Professional
Ukrainian
Native or Bilingual
Timeline
Assistant of Restaurant Manager
GMN group LLC
08.2018 - 12.2023
Bachelor of Arts - Tourism and Travel Management
National Pedagogical University of V. Gnatyk
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