NATALIIA HORDIICHUK
Lynnwood,WA
Summary
Personal qualities: Communicative, friendly, compassionate, strong-willed, systematic thinking and positive attitude and stress tolerance. Adaptable to day and night work. Strong work ethic, adaptability and exceptional interpersonal skills. Ability to make quick decisions in critical situations. Work effectively in a team environment and learn new skills quickly, focus and attention to detail. Highly motivated individual with a desire to take on new challenges.
Experienced in connecting with patients and seniors, providing excellent care, relieving stress and assisting in effective treatment.
Accomplished and successful sales manager with a strong track record of results. Skilled in creating comprehensive interior solutions. Strives to continually acquire new clients and go the extra mile to meet their needs.
Knowledge of English at A1 level, studying and enrolled in college.
Overview
28
28
years of professional experience
Work History
Senior Furniture Sales Manager
ТОВ "Эпицентр К"
Kyiv, Kyiv Region
02.2006 - 11.2023
- Recognized by management for providing exceptional customer service
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Assigned tasks to staff members according to their skillset and abilities
- Assisted teammates and mentored new employees to deliver top-tier customer experiences
- Boosted sales by going beyond basics with every customer to offer product, style and purchasing advice
- Analyzed sales data to identify trends, areas of improvement, and opportunities for growth
- Drafted contracts outlining terms of agreement between company and clients when taking on custom orders
- Evaluated feasibility of design ideas based on appearance, safety and market characteristics
- Performed periodic quality control inspections on incoming shipments of raw materials
- Selected appropriate fabrics, finishes, hardware, and other components for each piece of furniture
- Created prototypes of furniture pieces using a variety of materials including wood, metal, plastic, and fabric
- Managed projects from concept through completion by setting timelines and tracking progress against established goals
- Provided technical support to customers regarding installation instructions, assembly processes, maintenance tips
- Collaborated with peers and other design team members to discuss product enhancements and features
- Observed quality control procedures in adherence to company policies
- Modified and refined designs to conform with customer specifications, production limitations or changes in design trends.
Home Improvement Salesman
Сеть магазинов Копилка
Kyiv, Kyiv Region
01.2005 - 11.2005
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases
- Maximized sales by keeping areas tidy, fully stocked and correctly priced
- Listened to customer needs to identify and recommend best products and services
- Operated register, handled cash and processed credit card transactions
- Recognized by management for providing exceptional customer service.
Private Entrepreneur
Entity of an individuals business activity FOP
Novgorod-Seversky, Chernihiv Region
11.1999 - 09.2003
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
- Kept up-to-date on regulatory changes affecting business operations
- Conducted market research to understand customer needs and preferences.
Outpatient Clinic Paramedic
Koretsky district hospital
Village of Velika Klecka, Koretsky District
05.1996 - 03.1997
- Responded to emergency calls quickly
- Monitored supplies and equipment inventory and replenished promptly before another emergency call
- Cleaned wounds and applied gauze and bandages to prevent infection
- Administered oxygen therapy, intravenous fluids or medications as prescribed by physician protocols
- Educated patients on proper use of medications, disease prevention methods and self-care techniques
- Assessed and treated patients with medical emergencies such as cardiac arrest, shock, trauma, respiratory distress and intoxication
- Monitored patients from scene to hospital transfer while conducting in-transit care
Education
Professional Junior Bachelor, Paramedic -
College of Professional Medicine Novgorod-Seversky City In Chernigov Region
02.1996
Skills
- Customer Service
- Sales Statistics Analysis
- Client Base Retention
- Analytical Problem Solver
- Inventory Monitoring
- Design Support
- Customer Billing
- Direct Patient Care
- Vital Sign Assessment
- Patient Support and Assistance
- Medical Data Acquisition
- Medical Records Management
- Customer Order Management
- Store Cleaning and medical organization premises
Languages
English
Elementary
Ukrainian
Native/ Bilingual
Russian
Full Professional
Accomplishments
Gratitude in the field of customer service for 2011 , 2016 , 2021 in the company "Epicenter K".
Best salesman of the city of Kiev network of stores Kopilka 2005 .
Affiliations
My activity is to communicate with people. To do the maximum to meet their needs and comfortable social life.
Timeline
Senior Furniture Sales Manager
ТОВ "Эпицентр К"
02.2006 - 11.2023
Home Improvement Salesman
Сеть магазинов Копилка
01.2005 - 11.2005
Private Entrepreneur
Entity of an individuals business activity FOP
11.1999 - 09.2003
Outpatient Clinic Paramedic
Koretsky district hospital
05.1996 - 03.1997
Professional Junior Bachelor, Paramedic -
College of Professional Medicine Novgorod-Seversky City In Chernigov Region
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