Kimberly Hippler
San Diego,CA
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
26
26
years of professional experience
Work History
Senior Assistant Store Manager Sales-Furniture
Crate And Barrel
07.2014 - Current
- Coached sales associates to exceed sales budget of $13 million in 2023.
- Trained and guided Furniture Team members to maintain high productivity, performance metrics and exceed sales of +$1 million.
- Implemented business strategies such as Design Services, Trade Program and B2B to increase revenue and effectively target new markets.
- Interviewed, trained and hired 30+ associates annually and equipped to comply with company policies, procedures and customer service standards.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Proactively and routinely identify areas of operational improvement in front and back of house, leading to increased sales while minimizing safety concerns and hazards.
- Connected with customers, identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Assistant Store Manager Sales-Housewares
Crate And Barrel
07.2007 - 07.2014
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Trained and mentored new employees in effective customer service techniques, product knowledge and best practices to ensure their success within the organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Facilitated monthly and sometimes weekly in-store Wedding Parties for registrants.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
Department Manager
Crate And Barrel
11.2005 - 07.2007
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Led a team to consistently achieve or exceed performance targets.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Flight Attendant
Northwest Airlines
02.1998 - 10.2005
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Used excellent customer service skills in addressing passengers' needs to exceed expectations throughout flight.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
Education
Associate of Science - Tourism And Travel Management
Cypress College
Cypress, CASkills
- Leadership
- Sales Expertise
- Coaching and Mentoring
- Customer Service Excellence
- Attention to Detail
- Hiring and Training
- Manage Operations
- Managing Multiple Tasks
- Complex Problem-Solving
- Collaborate Cross-Functionally
Timeline
Senior Assistant Store Manager Sales-Furniture
Crate And Barrel
07.2014 - Current
Assistant Store Manager Sales-Housewares
Crate And Barrel
07.2007 - 07.2014
Department Manager
Crate And Barrel
11.2005 - 07.2007
Flight Attendant
Northwest Airlines
02.1998 - 10.2005
Associate of Science - Tourism And Travel Management
Cypress College
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