Nataliia Melska
Creative Writer
Kharkiv
Summary
Detail-oriented and quick-learning professional with experience across sales, HR, gaming industry operations, and creative writing. Skilled at managing clients, supporting teams, and adapting to dynamic environments. Since early 2024 deeply focused on fiction writing and narrative design, combining analytical thinking with strong storytelling instincts. Seeking an opportunity to apply this versatile skill set in creative, writing, or game-industry roles.
Overview
2022
2022
years of professional experience
4
4
Languages
Work History
Sales Manager
Private Entrepreneur Matyashchuk
05.2020 - 02.2022
- Participated in cross-functional teams to align sales initiatives with overall business objectives, contributing to strategic planning.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
- Implemented CRM systems for better tracking of leads, improving follow-up processes and communication within the team.
- Negotiated partnerships with complementary businesses, creating synergies and expanding customer base.
Sales Manager
Cybex Pro (Game Studio)
09.2019 - 04.2020
- Trained and mentored junior sales staff, enhancing team productivity and fostering a collaborative work environment.
- Conducted regular sales performance evaluations, identifying areas for improvement and optimizing sales processes.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
HR Generalist
Quod Financial
03.2019 - 08.2019
- Developed and implemented HR policies and procedures, enhancing compliance and fostering a positive workplace culture.
- Managed full-cycle recruitment processes, effectively identifying and securing top talent to meet organizational needs.
- Conducted employee onboarding and training programs, ensuring new hires were integrated smoothly into company operations.
- Collaborated with management to address employee relations issues, promoting effective communication and conflict resolution strategies.
Sales Manager
Private Entrepreneur Matyashchuk
2017 - 2019
- Developed and implemented effective sales strategies that increased customer engagement and drove revenue growth.
- Managed key client relationships, ensuring high levels of service and maximizing customer retention rates.
- Leveraged CRM tools to track sales metrics and streamline reporting, enhancing data accuracy for decision-making.
- Analyzed market trends and customer feedback to refine product offerings, resulting in improved customer satisfaction.
Sales Agent — Gaming Marketplaces (Freelance)
Freelance
02.2016 - 12.2017
- Operated across major gaming trading platforms; handled communication, support, and dispute resolution.
- Managed listings, customer requests, and transaction workflows.
- Analyzed demand trends and ensured platform-aligned processes.
Education
Course - Creative Writing
Riba Writing Academy
Kyiv 04.2001 -
Bachelor - Creative Writing
Taras Shevchenko National University of Kyiv And The “Ryba”
Kyiv 04.2001 -
Course - How To Publish Your Book
SKVOT
Kyiv 04.2001 -
Course - Narrative Screenwriting in Game Development.
SKVOT
Kyiv 04.2001 -
Course - Writing
Riba Writing Academy
Kyiv 04.2001 -
Course - Procreate
Znikson School
Kyiv 04.2001 -
Bachelor of Arts - Military Law
Yaroslav Mudryi National Law University
Kharkiv 04.2001 -
Course - Photoshop
Spalah IT School
Kharkiv 04.2001 -
Skills
Customer relations
Timeline
Sales Manager
Private Entrepreneur Matyashchuk
05.2020 - 02.2022
Sales Manager
Cybex Pro (Game Studio)
09.2019 - 04.2020
HR Generalist
Quod Financial
03.2019 - 08.2019
Sales Agent — Gaming Marketplaces (Freelance)
Freelance
02.2016 - 12.2017
Course - Creative Writing
Riba Writing Academy
04.2001 -
Bachelor - Creative Writing
Taras Shevchenko National University of Kyiv And The “Ryba”
04.2001 -
Course - How To Publish Your Book
SKVOT
04.2001 -
Course - Narrative Screenwriting in Game Development.
SKVOT
04.2001 -
Course - Writing
Riba Writing Academy
04.2001 -
Course - Procreate
Znikson School
04.2001 -
Bachelor of Arts - Military Law
Yaroslav Mudryi National Law University
04.2001 -
Course - Photoshop
Spalah IT School
04.2001 -
Sales Manager
Private Entrepreneur Matyashchuk
2017 - 2019