Nataliya A. Khochay
Overview
22
22
years of professional experience
Work History
Member Consultant III
BECU
01.2018 - 04.2026
- Process and service complex consumer loan applications with high accuracy
- Support full loan lifecycle including documentation, review, and follow-up
- Build strong client relationships driving repeat business and retention
- Cross-sell financial products and exceed performance goals
- Provide notary and medallion signature guarantee services
- Assist with IRA, fiduciary, and POA account setup
- Train and mentor team members
Member Consultant II
BECU
01.2016 - 01.2018
- Assist members with loan applications and financial services
- Build relationships resulting in repeat business and referrals
- Maintain accurate CRM records and client documentation
- Identify needs and recommend financial products
- Support branch sales and service goals
Member Consultant I
BECU
06.2015 - 01.2016
- Provide front-line financial service and member support
- Assist with account setup and basic loan applications
- Deliver excellent customer service
Teller
BECU
06.2014 - 06.2015
- Process high-volume financial transactions
- Maintain accuracy in cash handling and balancing
- Build member relationships and identify service opportunities
Senior Vault Teller / Customer Service Representative
Columbia Bank
10.2008 - 01.2014
- Manage vault operations including balancing and reporting
- Deliver exceptional customer service
- Process deposits, withdrawals, and check cashing
- Support branch operations and compliance
Sales Specialist
Macy's
01.2007 - 01.2008
- Exceeded sales goals and performance metrics
- Built strong customer relationships
- Handled transactions and customer inquiries
Assistant Manager, Custodial Department
Brooklake Community Church
01.2004 - 01.2006
- Managed team operations and scheduling
- Maintained facility standards and safety compliance
- Trained staff
Timeline
Member Consultant III
BECU
01.2018 - 04.2026
Member Consultant II
BECU
01.2016 - 01.2018
Member Consultant I
BECU
06.2015 - 01.2016
Teller
BECU
06.2014 - 06.2015
Senior Vault Teller / Customer Service Representative
Columbia Bank
10.2008 - 01.2014
Sales Specialist
Macy's
01.2007 - 01.2008
Assistant Manager, Custodial Department
Brooklake Community Church
01.2004 - 01.2006