Natallie Guthmiller
Yakima,WA
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
09.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
Swim Instructor, Receptionist, Lifeguard
Waterbabies Aquatic Program
03.2021 - 11.2023
- Took notes strengths and weaknesses of each child in class to track progress.
- Mentored and trained new swim instructors on best practices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Hostess
Crocketts
03.2023 - 06.2023
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Lead Barista
Litty City
05.2021 - 09.2021
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Education
Associate of Applied Business - Business
Yakima Valley Community College
Yakima, WA06.2024
No Degree - Business
Green River Community College
Auburn, WA12.2023
High School Diploma -
Kentwood High School
Covington, WA06.2023
Skills
- Menu Memorization
- Interpersonal Skills
- Customer Needs Assessment
- Upselling
Certification
WA Food Handlers Permit
Timeline
Hostess
Crocketts
03.2023 - 06.2023
Barista
Starbucks
09.2022 - Current
Lead Barista
Litty City
05.2021 - 09.2021
Swim Instructor, Receptionist, Lifeguard
Waterbabies Aquatic Program
03.2021 - 11.2023
Associate of Applied Business - Business
Yakima Valley Community College
No Degree - Business
Green River Community College
High School Diploma -
Kentwood High School
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