Nataly Aguilar
Selma,NC
Summary
Proven track record in enhancing customer satisfaction and sales revenue, notably at RNR Tire Express. Skilled in customer relationship building and sales closing, with a knack for resolving conflicts and fostering team performance. Achieved significant account growth through strategic networking and upselling techniques, demonstrating exceptional interpersonal communication skills and a results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Representative
RNR Tire Express
11.2023 - 01.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Manager
Wendys
06.2019 - 11.2023
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
Crew Member
Taco Bell
03.2016 - 10.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Education
High Diploma -
North Johnston High School
Kenly, NC05.2019
Skills
- Customer Service
- Customer Relations
- Customer Relationship Building
- Interpersonal communication skills
- Sales closing
- Client Service
Certification
ServSafe
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Sales Representative
RNR Tire Express
11.2023 - 01.2024
Manager
Wendys
06.2019 - 11.2023
Crew Member
Taco Bell
03.2016 - 10.2018
High Diploma -
North Johnston High School
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