Nataly Centeno
Keizer,OR
Summary
Dynamic professional with a proven track record at Dunn & Roy, PC, excelling in customer service and appointment scheduling. Recognized for enhancing office efficiency through meticulous record-keeping and attention to detail. Demonstrated empathy and patience while fostering strong relationships with clients and colleagues, ensuring a welcoming environment and seamless operations.
Overview
9
9
years of professional experience
Work History
Front End Receptionist
Dunn & Roy, PC
Salem, OR
06.2018 - 07.2024
- Delivered critical support during meetings by preparing agendas, taking minutes, or setting up conference rooms with necessary equipment.
- Expedited mail handling procedures with accurate sorting and distribution to appropriate recipients in a timely manner.
- Handled sensitive information with discretion, preserving client confidentiality and maintaining trust in the business.
- Improved overall office appearance by maintaining cleanliness standards and coordinating general maintenance when needed.
- Provided excellent customer service by promptly answering phone calls, emails, and assisting walk-in clients.
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Managed appointment scheduling, ensuring timely services for clients and optimal utilization of resources.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
- Scheduled, coordinated and confirmed appointments and meetings.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer problems and complaints.
Environmental Services Assistant
Salem Health - Hospital
Salem, OR
06.2015 - 03.2018
- Facilitated smooth transitions during staff shift changes by effectively communicating relevant information regarding completed tasks or outstanding issues.
- Demonstrated strong attention to detail when completing various cleaning tasks, ensuring all areas met established standards for cleanliness.
- Provided exceptional customer service to patients, visitors, and staff while performing routine duties as an Environmental Services Assistant.
- Managed hazardous waste disposal according to local regulations, minimizing potential risks to personnel and the environment.
- Performed daily cleaning tasks efficiently, maintaining high standards for appearance and hygiene throughout the premises.
- Supported infection control measures by ensuring proper sanitization of all areas within the healthcare facility.
- Ensured patient satisfaction by responding promptly to concerns or requests related to room conditions or cleanliness.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Education
McNary High School
KeizerSkills
- Empathy and patience
- Scheduling appointments
- Filing systems
- Maintaining records
- Customer service
- Attention to detail
- Problem-solving skills
- Time management
- Multitasking and organization
Languages
Spanish
Native or Bilingual
Timeline
Front End Receptionist
Dunn & Roy, PC
06.2018 - 07.2024
Environmental Services Assistant
Salem Health - Hospital
06.2015 - 03.2018
McNary High School