Summary
Overview
Work History
Education
Skills
Languages
Languages
Timeline
Generic

Nataly Corona

Colton,CA

Summary

Results-driven professional with experience at Swift Transportation, excelling in safety compliance and vehicle inspection. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Recognized for maintaining a clean driving record and streamlining processes, contributing to efficient logistics and positive client relationships.

Overview

9
9
years of professional experience

Work History

Truck Driver

Swift Transportation
Jurupa Valley, CA
10.2024 - Current
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Provided timely, accurate documentation for all freight shipments, contributing to smooth logistical operations.

Call Center Representative

Charter Communications, Time Warner Cable
Ontario, CA
06.2022 - 08.2024
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times, and increased productivity.
  • Improved first-call resolution rates, with thorough issue analysis and effective problem-solving techniques.
  • Reduced average call handling time, ensuring prompt service to customers, while maintaining quality interactions, managed approximately 30 incoming calls and emails per day.
  • Provided personalized assistance to clients, fostering strong relationships, and promoting brand loyalty.

Cashier

WinCo Foods
10.2016 - 06.2022
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

Granite Hills High School
Apple Valley, CA
2016

Skills

  • Technical support
  • Safety compliance
  • Vehicle inspection
  • Route planning
  • Time management
  • Communication skills
  • Problem Solving
  • Cash handling
  • Excellent customer service
  • Call Control

Languages

5

Languages

Spanish
Professional

Timeline

Truck Driver

Swift Transportation
10.2024 - Current

Call Center Representative

Charter Communications, Time Warner Cable
06.2022 - 08.2024

Cashier

WinCo Foods
10.2016 - 06.2022

High School Diploma -

Granite Hills High School

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