Nataly Lopez
Cape Coral
Summary
Possessing a solid foundation in customer service and team collaboration, with a focus on enhancing the guest experience in retail environments. Proven skills in conflict resolution and problem-solving, demonstrated through effective management of customer interactions and inquiries. Aiming to leverage strong organizational abilities and attention to detail in a role that emphasizes active listening and decision-making. Committed to applying empathy and patience to foster positive relationships with customers while supporting operational goals.
Overview
3
3
years of professional experience
Work History
Retails Associate
Aeropostale
Fort Myers
04.2024 - 01.2025
- Operated cash register to process payments from customers.
- Attended team meetings to discuss sales goals, upcoming promotions.
- Organized merchandise displays to attract customers and promote sales.
- Assisted customers in finding products, answered questions, and made product recommendations.
Server
Carrabas grill
Fort Myers
02.2022 - 05.2023
- Provided excellent customer service to ensure satisfaction.
- Greeted guests and provided menus.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
High School Diploma -
Cape Coral High School
Cape Coral, FL06-2023
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Attention to detail
- Problem solving
- Empathy and patience
- Multitasking and organization
- Active listening
- Help desk support
- Appointment scheduling
- Decision-making
Languages
English
Professional
Spanish
Professional
Timeline
Retails Associate
Aeropostale
04.2024 - 01.2025
Server
Carrabas grill
02.2022 - 05.2023
High School Diploma -
Cape Coral High School