NATALY ORTIZ
Baldwin,New York
Summary
Accomplished Front End Manager bringing expertise in training and employee development. History of excelling with strong relationship building, decision making and planning strengths. Self-motivated FRONT MANGER brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
8
8
years of professional experience
Work History
Front End Manager
FAIRVIEW FARMS
09.2018 - Current
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Monitored cash drawers in ALL checkout stations to verify adequate cash supply.
- Oversaw cashier operations, bookkeeping, and security.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided excellent customer service in all interactions, modeling desired behaviors for staff and fostering a culture of continuous improvement.
Babysitter
HOME
06.2016 - 06.2017
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
- Taught children to organize toys, wash hands, and share by leading by example.
Education
No Degree -
Nassau Community College
Garden City, NYBOCES
High School Diploma -
Baldwin Senior High School
Baldwin, NY06.2020
Skills
- Customer Service
- Employee Supervision
- Staff Supervision
- Performance Improvements
- Time Management
- Patience and Empathy
- Strong Work Ethic
- Reliability
- Dependability
- Following Directions
- Reliability and punctuality
- Child Supervision
- Toddler care experience
- Managing routines
- Housekeeping
- Activity Planning
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Front End Manager
FAIRVIEW FARMS
09.2018 - Current
Babysitter
HOME
06.2016 - 06.2017
No Degree -
Nassau Community College
BOCES
High School Diploma -
Baldwin Senior High School
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