Nataly Rosado
San Antonio
Summary
Bilingual (English/Spanish) Professional with over 8 years of progressive experience in customer service, call center operations, and patient administration. Demonstrated expertise in responding to inquiries, explaining complex policies and procedures, maintaining accurate records, and resolving customer concerns. Adept at working in high-volume environments, utilizing multiple information systems, and ensuring compliance with privacy and confidentiality standards.
Overview
14
14
years of professional experience
Work History
Medical Records/Clerk III
Patient Administration Division
San Antonio, TX
- Ensured patient correct demographics and information on Genesis/ Revenue Cycle
- Important patient documentation such as NPP(HIPPA) to ensure patients know about how their protected health (PHI) may be used and disclosed by the hospital or healthcare provider.
- Collect patient information regarding insurance, birth date, policy number, next of kin
- Build patient profile on Genesis and registered new incoming patients into the system
- Initial inventory at admission to make sure patient belongings are protected and secured
- Alpha roster creation to take accountability of all patients in the hospital
- Flight evacs from hospital to hospital, as well as ground transportation using MOT form.
Communication/Information Clerk III
Bowhead/ Action Staffing Solutions/2B Focused Inc
San Antonio, TX
06.2016 - Current
- Serve as the primary point of contact in a call center, managing incoming calls, delivering messages, and maintaining critical communication rosters and directories.
- Perform scheduled and preventative maintenance on remote video interpreters, code pagers, and other data systems to ensure operational readiness.
- Conduct background investigations and issue temporary security badges to authorized visitors.
- Monitor facility safety, report anomalies to the proper support agencies, and conduct follow-up inspections to ensure resolution.
- Coordinate with internal and external sources for rapid emergency notifications through programming, paging, and phone calls.
Research Interviewer
Nielson Call Center
San Antonio, TX
03.2015 - 06.2016
- Conducted detailed surveys to gather data used to enhance business procedures and customer experience.
- Maintained high levels of participant engagement during lengthy and complex surveys, ensuring the collection of meaningful data.
- Followed strict confidentiality guidelines to protect sensitive information and ensure unbiased results.
Sales Associate
Ross Clothing and Merchandise
San Antonio, TX
06.2012 - 03.2015
- Managed all cash and credit transactions at the register, ensuring accurate balance at the end of each shift.
- Utilized conflict resolution skills to effectively address and resolve customer complaints.
- Contributed to a high-volume sales environment by maintaining store cleanliness, organizing merchandise displays, and managing inventory.
Education
Bachelor of Business Administration - Cybersecurity
The University of Texas at San Antonio
San Antonio, TX05-2025
Associate of Arts - undefined
San Antonio College
San Antonio, TX07-2016
Associate of Science - Biology in Pre-Nursing
San Antonio College
San Antonio, TX07-2016
Skills
- Technical Skills
- Microsoft Office Suite/ Genesis/ Revenue Cycle
- Remote Video Interpreters
- Code Pagers
- Data Systems Maintenance
- Background Investigations
- CPR Certified
- Soft Skills
- Bilingual (English/Spanish)
- Excellent Communication
- Problem-Solving
- Teamwork & Collaboration
- Customer Service
- Adaptability
- HIPAA compliance
- Customer service
- Written and verbal communication
- HIPAA regulations
- File organization
- Data entry
- Document scanning
- Medical terminology understanding
- Paperwork processing
- Medical records management
- Medical office administration
- Medical terminology
- Filing systems expertise
- Account management
- Data security
- Staff education and training
- Medical software proficiency
- Inventory coordination
- Client relations
- Report generation
- Patient inquiries
- New patient chart preparation
- Work well independently
- Electronic medical records handling
- Information retrieval
- Clerical functions
- Doctor communication
- Demographics information
- Discharge documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Communication/Information Clerk III
Bowhead/ Action Staffing Solutions/2B Focused Inc
06.2016 - Current
Research Interviewer
Nielson Call Center
03.2015 - 06.2016
Sales Associate
Ross Clothing and Merchandise
06.2012 - 03.2015
Medical Records/Clerk III
Patient Administration Division
Associate of Arts - undefined
San Antonio College
Associate of Science - Biology in Pre-Nursing
San Antonio College
Bachelor of Business Administration - Cybersecurity
The University of Texas at San Antonio