Nataly Ruiz-Velasco
Rio Rancho,NM
Summary
Dynamic and bilingual professional with a proven track record in customer service and dining room management, notably at Gardunos. Excelled in guest complaint resolution and seating coordination, enhancing customer satisfaction. Skilled in payment processing and leveraging telephone skills to boost front desk operations. Demonstrates a fast-learning ability and a positive, professional approach to all tasks.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Gardunos
Albuquerque , NM
12.2024 - Current
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Assigned patrons to suitable tables according to server rotation.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Took reservations from patrons by phone or online.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Helped customers with To-Go orders and handled cash.
Food Court Employee
Costco Wholesale Corp
Albuquerque, NM
05.2024 - 10.2024
- Resolved customer complaints in a timely manner.
- Greeted customers, took orders, and provided customer service.
- Ensured proper portion sizes when serving meals to customers.
- Replenished condiments and other supplies at tables and counters.
- Operated cash register to process payments from customers.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Maintained a clean work area and equipment.
Carhop/Crew Member
Sonic Drive-In
Albuquerque, NM
03.2022 - 08.2022
- Performed vehicle-side service with a smile, enhancing the dining experience.
- Communicated effectively with co-workers regarding order status or customer requests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Upheld high standards of productivity and quality in operations.
Education
High School Diploma -
St. Pius X High School
5301 St Josephs Dr NW 05-2024
Some College (No Degree) - Psychology
University of New Mexico
Albuquerque, NMSkills
- Scheduling
- Telephone skills
- Front desk operations
- Customer/Client relations
- Positive and professional
- Guest complaint resolution
- Seating coordination
- Dining room management
- Payment processing
- Customer service
- Credit and cash transactions
- Fast learner
- Bilingual
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Restaurant Hostess
Gardunos
12.2024 - Current
Food Court Employee
Costco Wholesale Corp
05.2024 - 10.2024
Carhop/Crew Member
Sonic Drive-In
03.2022 - 08.2022
High School Diploma -
St. Pius X High School
Some College (No Degree) - Psychology
University of New Mexico