Nataly Stitzer
Carrollton,TX
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty at Global Medical Response by skillfully resolving conflicts with empathy and critical thinking. My proficiency in Microsoft Excel and active listening has consistently improved team efficiency and customer satisfaction, making me a valuable asset in any customer-focused role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Global Medical Response
Lewisville, TX
07.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
School Age Teacher
Xplor Preschool & School Age Care
Carrollton, TX
01.2024 - 09.2024
Asset Protection Associate
Walmart
Prosper, TX
01.2023 - 01.2024
School Age Teacher
Crème De Le Creme
Frisco, TX
02.2022 - 01.2023
School Age Teacher
The Goddard School For Early Childhood Development
Aubrey, TX
03.2020 - 02.2022
Education
Some College - Early Childhood Education
Grayson College
Denison, TX05.2023
Diploma - High School
Pilot Point High School
Pilot Point, TX05.2021
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call Center Operations
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Team Development
- Documentation
- Administrative Support
- Data Collection
- Customer Education
Certification
CPR First Aid
Timeline
Customer Service Representative
Global Medical Response
07.2024 - Current
School Age Teacher
Xplor Preschool & School Age Care
01.2024 - 09.2024
Asset Protection Associate
Walmart
01.2023 - 01.2024
School Age Teacher
Crème De Le Creme
02.2022 - 01.2023
School Age Teacher
The Goddard School For Early Childhood Development
03.2020 - 02.2022
Some College - Early Childhood Education
Grayson College
Diploma - High School
Pilot Point High School