Nataly Tame
El Paso,TX
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Murphy USA
El Paso, TX
11.2021 - Current
- Maintained up-to-date knowledge of company products and services.
- Established processes for monitoring customer satisfaction levels.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Resolved customer inquiries and complaints requiring management-level escalation.
Customer Service Representative
GC Services
El Paso, TX
05.2021 - 09.2022
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Promoted available products and services to customers during service, account management and order calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Mountain View High School
El Paso, TX05.2020
Skills
- Task Delegation
- Employee Performance Evaluations
- Operations Management
- Customer Relationship Management
- Complaint Resolution
- Quality Assurance
- Multitasker
- Organized
- Team leader
- Product Upselling
Languages
Spanish
Native/ Bilingual
Timeline
Assistant Manager
Murphy USA
11.2021 - Current
Customer Service Representative
GC Services
05.2021 - 09.2022
High School Diploma -
Mountain View High School
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