Nataly Ventura
Jackson Heights,NY
Overview
10
10
years of professional experience
Work History
Instacart Shopper
Instacart
New York, NY
01.2019 - Current
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Tracked substitutions and informed customers of changes.
- Consulted with customers on food selections and custom order requests.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Provide exceptional quality customer service, with consistently high customer ratings and positive feedback.
Amazon Driver
Amazon.Inc
Queens, NY
02.2021 - 05.2023
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
Delivery Driver
M.V Logistics
New York, NY
02.2020 - 03.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Expedited deliveries to meet customer deadlines and requirements.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Fostered positive working relationships with regular customers.
Senior Transportation Services
Comfort Adult Day Care
Queens, NY
07.2018 - 01.2019
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicles before and after trips to verify safe and reliable operation.
- Demonstrated superior transport service, providing accurate time estimates and courteous responses.
- Utilized GPS and other navigation systems to minimize delays with well-planned routes.
- Drive Senior to or from daycare.
- Keep car interiors clean for Senior
- Initiate a calm transportation experience for Senior, adjusting temperature, sounds, and enforcing
rules as needed. - Drove safely in various weather and road conditions to avoid accidents.
TLC Driver
Uber
New York, NY
01.2017 - 05.2018
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
- Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
- Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
- Maintained log of daily trips to keep accurate records of fares and destinations.
- Used mobile application to connect with customers, track distances and report locations.
- Helped passengers with questions or area information such as points of interest and entertainment options.
- Offered above-and-beyond service to every rider to encourage repeat business.
Cashier
Dunkin' Donuts
Laguardia Airport
06.2013 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
Education
Associate of Science - Liberal Arts And Sciences
LaGuardia Community College of The City University of New York
Long Island City, NY06.2017
High School Diploma -
High School For Arts And Business
Corona, NY06.2013
Skills
- Product Picking
- Route Planning
- Delivery Management
- Heavy Lifting
- Prioritizing Orders
- Decision-Making
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Amazon Driver
Amazon.Inc
02.2021 - 05.2023
Delivery Driver
M.V Logistics
02.2020 - 03.2023
Instacart Shopper
Instacart
01.2019 - Current
Senior Transportation Services
Comfort Adult Day Care
07.2018 - 01.2019
TLC Driver
Uber
01.2017 - 05.2018
Cashier
Dunkin' Donuts
06.2013 - 12.2016
Associate of Science - Liberal Arts And Sciences
LaGuardia Community College of The City University of New York
High School Diploma -
High School For Arts And Business