Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nataly Ventura

Jackson Heights,NY

Overview

10
10
years of professional experience

Work History

Instacart Shopper

Instacart
01.2019 - Current
  • Loaded and unloaded orders at customer's homes or locations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Tracked substitutions and informed customers of changes.
  • Consulted with customers on food selections and custom order requests.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Provide exceptional quality customer service, with consistently high customer ratings and positive feedback.

Amazon Driver

Amazon.Inc
02.2021 - 05.2023
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Identified issues, analyzed information and provided solutions to problems.

Delivery Driver

M.V Logistics
02.2020 - 03.2023
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fostered positive working relationships with regular customers.

Senior Transportation Services

Comfort Adult Day Care
07.2018 - 01.2019
  • Operated with safety and skill to avoid accidents and delays.
  • Inspected vehicles before and after trips to verify safe and reliable operation.
  • Demonstrated superior transport service, providing accurate time estimates and courteous responses.
  • Utilized GPS and other navigation systems to minimize delays with well-planned routes.
  • Drive Senior to or from daycare.
  • Keep car interiors clean for Senior
  • Initiate a calm transportation experience for Senior, adjusting temperature, sounds, and enforcing
    rules as needed.
  • Drove safely in various weather and road conditions to avoid accidents.

TLC Driver

Uber
01.2017 - 05.2018
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Maintained log of daily trips to keep accurate records of fares and destinations.
  • Used mobile application to connect with customers, track distances and report locations.
  • Helped passengers with questions or area information such as points of interest and entertainment options.
  • Offered above-and-beyond service to every rider to encourage repeat business.

Cashier

Dunkin' Donuts
06.2013 - 12.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Set up new sales displays each week with fresh merchandise.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Education

Associate of Science - Liberal Arts And Sciences

LaGuardia Community College of The City University of New York
Long Island City, NY
06.2017

High School Diploma -

High School For Arts And Business
Corona, NY
06.2013

Skills

  • Product Picking
  • Route Planning
  • Delivery Management
  • Heavy Lifting
  • Prioritizing Orders
  • Decision-Making

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Amazon Driver

Amazon.Inc
02.2021 - 05.2023

Delivery Driver

M.V Logistics
02.2020 - 03.2023

Instacart Shopper

Instacart
01.2019 - Current

Senior Transportation Services

Comfort Adult Day Care
07.2018 - 01.2019

TLC Driver

Uber
01.2017 - 05.2018

Cashier

Dunkin' Donuts
06.2013 - 12.2016

Associate of Science - Liberal Arts And Sciences

LaGuardia Community College of The City University of New York

High School Diploma -

High School For Arts And Business

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Nataly Ventura