Open To Work
NATALYA EUGENIO
The Allergy Center
Greenville,North Carolina
Work Preference
Job Search Status:
Open to workWork Type
Full TimePart TimeLocation Preference
HybridLocation:
Greenville, North CarolinaOpen to relocation:
YesImportant To Me
Career advancementFlexible work hoursSummary
Detail-oriented medical assistant apprentice and records specialist with hands-on experience supporting allergy clinic operations, document management, and patient scheduling. Brings strong bilingual communication, insurance verification, and EHR documentation skills to help maintain accurate records, smooth patient flow, and reliable support for providers and care teams.
5
years of professional experience
Work History
Medical Assistant Apprentice
2 Years 7 Months- Facilitated patient intake and rooming processes at specialty allergy clinic.
- Assisted providers with allergy testing and immunotherapy procedures.
- Conducted thorough reviews of patient histories and medication confirmations before appointments.
- Measured vital signs and updated patient charts in EHR.
- Prepared exam rooms, instruments, and supplies for allergy visits.
- Documented patient information in an electronic medical records system.
- Maintained clean, organized clinical spaces and restocked supplies.
- Provided translation services for providers during in-office visits and phone encounters to ensure clear communication with Spanish-speaking patients.
Medical Records Specialist
3 Years 9 Months- Oversaw management of patient charts for Allergy Center, ensuring accuracy and compliance with regulations.
- Coordinated and tracked medical records requests with major insurance companies to ensure timely and accurate information exchange.
- Facilitated processing of release requests for records, referrals, and insurance paperwork, while streamlining access for patients and providers.
- Processed requests for copies of patient medical files within designated timeframes.
- Scanned, indexed, and filed clinical documents in electronic records systems.
- Retrieved archived records for office staff and patient follow-up needs.
- Performed data entry into electronic health record systems.
Tutor, Special Needs Students
3 Years 4 Months- Coached students on academic concepts and explained terminology in easy-to-understand language.
- Prepared lesson plans and learned modules for tutoring sessions according to students' needs and goals.
- Recommended and sourced textbooks, software, and learning materials tailored to individual student needs.
- Visited students' homes and schools for personalized tutoring sessions.
- Assisted children with homework and projects, reinforcing academic concepts and promoting independent learning.
Receptionist/Referrals/Schedule Coordinator
1 Year 4 Months- Reviewed referrals and coordinated appointments to ensure efficient scheduling and timely patient access.
- Adjusted patient schedules quickly when provider schedules changed or new providers were added.
- Validated insurance information to ensure accurate billing and identify patient copays and deductibles.
- Conferred with customers by telephone or in-person to deliver timely product or service information, enhancing customer understanding.
- Provided exceptional customer service to clients in a fast-paced call center environment.
- Handled escalated calls by actively listening to individual customer needs and providing tailored solutions to resolve issues effectively.
- Provided accurate information to answer questions and troubleshoot issues.
- Referred unresolved customer grievances to designated departments for further investigation.
Education
Associate of Science
High School Diploma
- Medical Administrative Assistant
- Shadowing Accredited OT
- Event Organizing
- Personal Assistant
- GPA: 3.81
- On-route to complete CCMA certification
Skills
EHR charting
Medical records
Referral processing
Insurance verification
Appointment Coordination
Healthcare software proficiency
Vital signs
Medical terminology
Microsoft Office Suite proficiency
Multitasking
Administrative and Office Support
Bilingual support
Schedule management
Cross-cultural communication
LANGUAGES
Bilingual: Spanish and English
Timeline
Medical Assistant Apprentice
The Allergy Center
03.2024 - Current
Medical Records Specialist
The Allergy Center
01.2023 - Current
Receptionist/Referrals/Schedule Coordinator
The Allergy Center
01.2023 - 05.2024
Tutor, Special Needs Students
In-Home Tutor
11.2021 - 03.2025
Penn Foster Career School
Associate of Science
Penn Foster
High School Diploma