Natalya Rios
Seattle,WA
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Committed to improving customer satisfaction and supporting team success.
Overview
6
6
years of professional experience
Work History
ACS Operations Manager
Securitas Security Services USA
Seattle, WA
04.2024 - Current
- Led investigations into security breaches and implemented corrective actions to prevent future incidents.
- Worked efficiently in busy, high-risk settings while maintaining best-in-class standards of excellence for security initiatives.
- Prepared and presented reports on security status and incidents to senior management.
- Provided security awareness training to all employees, enhancing the overall security culture within the organization.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Oversaw highly effective security team and managed scheduling and resource allocation.
- Interviewed and hired security personnel with strong skill sets and expertise.
Amazon Corporate Security
Securitas Security Services USA
Seattle, WA
08.2023 - 04.2024
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Supervised network activity and security camera footage to locate potential threats.
- Monitored CCTV and alarm systems for signs of unauthorized access or breaches.
- Facilitated the recovery of assets and information following security incidents.
- Coordinated with law enforcement and emergency responders during security incidents.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
Concierge Supervisor
Pono Security
Seattle, WA
10/03/22 - 06.2023
- Supervised daily operations of concierge services, ensuring adherence to standards and customer satisfaction.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Developed and implemented training procedures for newly hired personnel.
- Used radio, phone or computer to direct crews and other field units to appropriate sites.
- Handled high profile mail and package deliveries, keeping items secure.
Security Guard
Allied Universal
Seattle, WA
09.2021 - 09.2022
- Trained new security officers on safety protocols and company standards.
- Wrote detailed reports regarding daily security activities and notable incidents.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Responded to medical emergencies before paramedic and law enforcement arrival.
- Led security team and contributed to on-call shifts.
Floor Manager
McDonald’s
Seattle, WA
05.2019 - 04.2022
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Conducted inside training sessions to educate employees on products and company policies.
- Directed and led employees, supervising activities to drive productivity and efficiency.
Crew Leader
Little Caesars Pizza
South Hill, WA
07.2018 - 12.2018
- Assisted management with inventory control and stock ordering.
- Created from-scratch pizza dough daily in large quantities following recipe.
- Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
Education
High School Diploma -
Foster High School
Tukwila, WA06.2020
Skills
- Incidents management
- Conflict mediation
- Oracle database management
- Microsoft office expertise
- Performance monitoring
- High-pressure environments
- Internal communications
- Ethical leadership
Languages
Spanish:
Native/ Bilingual
Certificates and Licenses
- First Aid and CPR certified
- Unarmed Guard Card
References
Security Operations Manager Francesco Fusaro
+1 (973) 830-7006
Utilities Operations Manager Venessa Perkins
+1 (253) 290-1837
Site Security Lead Maj. Todd Eckloff
+1 (206) 492-9034
Site Security Lead Rosé Bumgarner
+1 (425) 802-2820
Timeline
ACS Operations Manager
Securitas Security Services USA
04.2024 - Current
Amazon Corporate Security
Securitas Security Services USA
08.2023 - 04.2024
Security Guard
Allied Universal
09.2021 - 09.2022
Floor Manager
McDonald’s
05.2019 - 04.2022
Crew Leader
Little Caesars Pizza
07.2018 - 12.2018
Concierge Supervisor
Pono Security
10/03/22 - 06.2023
High School Diploma -
Foster High School
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