Natalya Stanley
Houston,TX
Summary
Motivated and professional problem-solver with a talent for building and leading teams, as well as motivating individuals. Excellent customer relations aptitude and strong relationship-building skills. Able to positively impact company success through independent decision-making and sound judgment. Proven track record in mentoring and challenging team members. Consistently strive to exceed company goals.
Overview
6
6
years of professional experience
Work History
Case Manager (Contract)
RemX, McKesson Specialty
11.2024 - 02.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Claims Manager
Sutherland
11.2022 - 10.2024
- Collaborated with other departments to improve overall organizational effectiveness in addressing client needs.
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Managed a team of adjusters, providing coaching and performance feedback for improved productivity.
- Handled claims consistent with client and corporate policies, procedures, best practices and regulations.
Family Care Case Manager
Family Care Consulting Service LLC
09.2018 - 10.2022
- Encouraged and monitored the progress of individual students and use information to adjust teaching strategies and offer tutoring assistance when needed.
- Assisted counselors with student schedules and determined student success tracks.
- Promoted a positive work environment by providing support and guidance to colleagues in navigating complex cases.
- Attended professional meetings, educational conferences, or training workshops to maintain or improve professional competence.
Education
Master of Science - Leadership
Nova Southeastern University
06.2022
Master of Social Work -
Jackson State University
04.2017
Bachelor of Social Work -
Jackson State University
12.2014
Skills
- Microsoft Office Suite
- Dispute
- Project Management and Planning
- Mental Health & Behavior Intervention
- Scheduling Coordination
- Billing
- Salesforce CRM
- Case Management
- Community Outreach
- Data Entry and Analysis
Timeline
Case Manager (Contract)
RemX, McKesson Specialty
11.2024 - 02.2025
Claims Manager
Sutherland
11.2022 - 10.2024
Family Care Case Manager
Family Care Consulting Service LLC
09.2018 - 10.2022
Master of Social Work -
Jackson State University
Bachelor of Social Work -
Jackson State University
Master of Science - Leadership
Nova Southeastern University
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