John Ruiz
Portland,OR
Summary
Highly motivated Case Manager adept at handling a high number of caseloads without sacrificing patient's quality of care. Operates in fast paced environments while recommending resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
10
10
years of professional experience
Work History
Case Manager (Contract)
Genentech
10.2021 - 06.2023
- Provided customer focused reimbursement support to patients, physicians, and internal salesforce
- Established and maintained relationships with key stakeholders.
- Educated and assisted in navigating through reimbursement process for the following medications Lucentis, Vabysmo, and Susvimo
- Pinpointed payer trends within my region and informed the reimbursement team
- Supported patients through outbound and inbound calls about coverage options and financial assistance programs
- Understand patient needs and able to deliver a seamless patient experience
- Coordinated services with other agencies and healthcare professionals to provide both useful benefits and financial education to clients.
- Identified care needs of individual patients and coordinated responses based on insurance limitations, and procedural costs.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Corporate Research Analyst
Zoominfo
06.2021 - 10.2021
- Researched information through outbound phone calls and online resources
- Ensured accurate entry of data into proprietary web-based portal
- Verified entered data by reviewing, deleting, or modifying data
- Analyzed large volume of data to identify patterns, trends and correlations.
Delivery Driver and Customer Service Representative
Fletcher Jones Motorcars
06.2016 - 09.2019
- Coordinated deliveries of new and used cars to customers at Fletcher Jones Motorcars
- Handled finances between new owner and Fletcher Jones Corporate
- Maintained high level of customer service by assisting with contracts outside of the office for customer convenience
- Resolved customer issues regarding contracts and paperwork
- Cultivated loyalty and reliability with both customers and Fletcher Jones leadership team, prompting numerous repeat customers
Sales Associate/Cashier
Larsen Brothers Lumber
07.2015 - 02.2016
- Communicated with customers, promoting in store items and assisting with questions
- Restocked merchandise to ensure all available products were available to customers
- Assisted with telephone sales, answering customer questions regarding building materials
Customer Service Representative
Burlington Coat Factory
11.2013 - 06.2015
- Managed tills and processed payments while engaging with customers
- Merchandised products, including sorting, tagging, and displaying items effectively with enormous attention to providing excellent customer service to all guests
- Efficiently handled customer service issues
Education
Bachelor of Science - Communications
Portland State University
Portland, OR06.2021
Associates - Communications
Ohlone College
Fremont, CA05.2018
Skills
Account management
Attention to detail
Time management
Communication skills
Leadership
Microsoft excel
Documentation review
HIPAA Regulations
Emotional Awareness
Benefits Explanations
Timeline
Case Manager (Contract)
Genentech
10.2021 - 06.2023
Corporate Research Analyst
Zoominfo
06.2021 - 10.2021
Delivery Driver and Customer Service Representative
Fletcher Jones Motorcars
06.2016 - 09.2019
Sales Associate/Cashier
Larsen Brothers Lumber
07.2015 - 02.2016
Customer Service Representative
Burlington Coat Factory
11.2013 - 06.2015
Bachelor of Science - Communications
Portland State University
Associates - Communications
Ohlone College