Natan Kurland
Lake Worth,FL
Summary
Licensed Property & Casualty Insurance Agent with a combined 8 years of experience in sales, customer service and personnel management. Knowledgeable and dedicated customer service professional with extensive experience in the insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative and Property & Casualty Insurance Agent
United Insurance Corporation
Boca Raton, FL
08.2017 - Current
- Made and received calls and inquires regarding home, auto, and commercial insurance for potential clients.
- Provided insurance quotes and closed business transactions.
- Familiar with many insurance companies both standard lines and non-standard and their specific underwriting processes.
- Have experience with EXLynx quoting platform and other client management systems such as HawkSoft.
- Cultivated customer loyalty, promoted repeat business and improved customer retention.
- Investigated and resolved customer inquiries and complaints efficiently.
- Responded proactively and positively to rapid change to ensure resolve and customer satisfaction.
- Experienced in writing and handling over 30-40 new business policies on a monthly basis.
Outbound Sales Team Lead
Call 4 Health
Delray Beach, FL
09.2014 - 08.2017
- Achieved departmental objectives by contacting potential clients selling, marketing, and promoting various products for clients such as Arbor Pharmaceuticals, Braeburn Pharmaceuticals, and Dexcom
- Performed various outbound oriented projects for clients
- Supervised a sales force of 12 sales associates
- Hired 4 sales representatives over a 4 month-long period
- Contacted customers by phone and email in response to product inquiries
- Attended sales training camp and brought best practices leadership back to the company.
Armed Security Officer (SUPERVISOR)
G4S Secure Solutions
Jerusalem
03.2011 - 08.2014
- Communicated operational issues and changes to supervisor on regular basis
- Directly supervised security officers and their time schedules
- Acted as a security consultant and liaison to various security companies.
Combat Soldier and Combat Medic, Israel Defense Forces, IDF
08.2008 - 03.2011
- Responsible for the civilian population of Israel as well as the welfare of my men
- Completed my service with the rank of Sergeant 2nd Class.
Education
Associate of Science - General Science
Palm Beach State College
Bachelor’s Degree - Health Science And General Studies
Florida Atlantic University
Boca Raton, FL12.2017
Skills
- Organized Supervisory experience
- Project Management Skills and a Team Player
- Strong Written and Verbal Communication Skills
- Strong Initiative and Dependable
- Calm and Professional Under Pressure
- Customer Data Confidentiality
- Creating Accounts & Customer Account Management
- Customer Service and Assistance
- Customer Retention Strategies
Languages
Hebrew
Professional Working
Timeline
Customer Service Representative and Property & Casualty Insurance Agent
United Insurance Corporation
08.2017 - Current
Outbound Sales Team Lead
Call 4 Health
09.2014 - 08.2017
Armed Security Officer (SUPERVISOR)
G4S Secure Solutions
03.2011 - 08.2014
Combat Soldier and Combat Medic, Israel Defense Forces, IDF
08.2008 - 03.2011
Associate of Science - General Science
Palm Beach State College
Bachelor’s Degree - Health Science And General Studies
Florida Atlantic University
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