Natanael Lara
Hospitality/Customer Service Specialist
Las Vegas
Summary
Detail-oriented professional with extensive experience in hospitality, security, and customer relations. Builds trust effectively, and resolves concerns with empathy and professionalism while managing multiple priorities in fast-paced environments. Committed to applying a people-first approach to the workers' compensation field, achieving client loyalty and delivering exceptional service!
Overview
8
8
years of professional experience
6
6
Certifications
2
2
Languages
Work History
Building Security Officer
Sphere Entertainment, LLC
08.2023 - Current
- Managed access control systems for multiple entrances to ensure authorized entry and prevent unauthorized access.
- Conducted regular patrols and monitored CCTV systems to enhance building security and deter potential threats.
- Prevented unauthorized access to sensitive areas through vigilant monitoring of badge usage and visitor logs.
- Reduced incidents of theft and vandalism by maintaining a visible presence in high-risk areas.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Coordinated closely with maintenance teams to address potential vulnerabilities in the physical structure of the building, such as broken windows or malfunctioning locks.
- Supported event planning efforts by assisting with crowd control measures during large gatherings or conferences held within the facility.
Event Security Officer
Sphere Entertainment, LLC
08.2023 - 09.2024
- Detected suspicious activities or persons early on through keen observation skills, subsequently preventing possible incidents from escalating further.
- Resolved escalated guest concerns and feedback promptly, enhancing guest satisfaction and ensuring a positive event experience.
- Provided clear safety instructions to guests during events, promoting a secure environment and effective communication.
- Adapted quickly to changing circumstances during events, demonstrating flexibility and resilience under high-pressure situations.
- Strengthened event security through regular patrols and surveillance, proactively identifying and mitigating potential risks.
Security Site Lead
Marksman Security Corp.
03.2023 - 08.2023
- Led site operations, ensuring compliance with security protocols and client requirements.
- Enhanced site security through active monitoring of surveillance systems, conducting regular patrols, and ensuring completion of designated routes by team members.
- Resolved conflicts among visitors to maintain a safe and harmonious environment.
- Streamlined communication between security team members, resulting in improved coordination during critical incidents.
- Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action.
Spa Supervisor
Canyon Ranch Spa Club
03.2022 - 03.2023
- Warmly welcomed guests, provided in-depth tours and escorted all guests to correct waiting areas and treatment rooms.
- Performed clerical duties by compiling, sorting and filing daily transaction receipts and membership contracts.
- Led daily operations of spa attendant team, ensuring smooth workflow and high service standards.
- Curated and implemented personalized spa experiences, significantly enhancing guest satisfaction and engagement.
- Informed all guests of company policies, guidelines and local/state regulations.
- Coordinated staff scheduling to maintain adequate coverage during peak hours, optimizing guest experience.
- Managed inventory of all team member devices and equipment available for use.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Security Guard
Best Crowd Management
03.2021 - 02.2022
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Responded to alarms, investigated disturbances, and coordinated with law enforcement to manage crises effectively.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Verified identification of individuals entering and exiting facility to prevent unauthorized access.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
Spa Assistant
Caesars Ent.
11.2018 - 10.2020
- Coached and mentored staff to improve service quality and foster professional growth.
- Managed and ensured tailoring of VIP's services, packages, and subscriptions.
- Recommended and sold spa packages and memberships based on clients' preferences and needs.
- Managed and ensured tailoring of VIPs' services, packages, and subscriptions.
Education
High School Diploma -
Del Sol Academy of The Performing Arts
Las Vegas, NV07.2015
Certificate - Massage Therapy And Rehabilitation
Northwest Career College
Las Vegas, NV09-2023
Skills
Claims Investigation
Empathy and Patience
Clear Communication
Medical Literacy & Assessment
Team Collaboration
Auditing & Document Review
Multitasking and Organization
Quality Assurance
Certification
TAM (Techniques of Alcohol Management) Card
Timeline
Massage Therapy and Rehabilitation
09-2023
Building Security Officer
Sphere Entertainment, LLC
08.2023 - Current
Event Security Officer
Sphere Entertainment, LLC
08.2023 - 09.2024
TAM (Techniques of Alcohol Management) Card
07-2023
Non-Gaming Security Card
07-2023
Security Site Lead
Marksman Security Corp.
03.2023 - 08.2023
Spa Supervisor
Canyon Ranch Spa Club
03.2022 - 03.2023
Security Guard
Best Crowd Management
03.2021 - 02.2022
PILB (Private Investigators Licensing Board) Card
03-2021
CPR Certification
03-2021
AVADE Handcuffing Certification
03-2021
Spa Assistant
Caesars Ent.
11.2018 - 10.2020
Certificate - Massage Therapy And Rehabilitation
Northwest Career College
High School Diploma -
Del Sol Academy of The Performing Arts