Natascha Anderson
Watertown,WI
Summary
Results-driven operations and account management professional with extensive experience supporting complex, deadline-driven environments. Highly skilled in coordinating administrative, operational, and client-facing functions while maintaining confidentiality and accuracy. Proven ability to streamline processes, improve efficiency, and transform disorganized workflows into high-performing operations. Adept at relationship management, cross-functional collaboration, and problem-solving in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Account Executive
Dealer EProcess (DEP - West
Everett, WA - Remote
06.2025 - 12.2025
- Cultivated strong client relationships to enhance account retention and satisfaction
- Developed tailored sales strategies to align with client needs and market trends
- Collaborated with cross-functional teams to streamline communication and improve service delivery
- Managed multiple accounts simultaneously while maintaining organization and prioritizing tasks efficiently
- Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients
- Delivered informative presentations to potential clients, showcasing the unique value of products or services offered
Onboarding Specialist & Launch Coordinator
Dealer EProcess
Lisle, IL - Remote
01.2024 - 06.2025
- Led end-to-end onboarding for new clients, ensuring smooth system integration and product setup
- Trained clients on company policies, procedures, and platform functionality
- Coordinated cross-departmental efforts to support timely launches and successful implementations
- Provided ongoing client support, performance monitoring, and progress tracking
- Managed calendars, meetings, and onboarding documentation with high attention to detail
- Delivered IT and technical support, including data entry, analysis, and system updates
- Maintained consistent communication with clients regarding updates and milestones
Fleet Supervisor / Freight Coordinator
Magsamen Trucking LLC
Watertown, WI
02.2023 - 01.2024
- Supervised daily shipping operations, ensuring timely and accurate dispatch of products
- Coordinated logistics with internal teams to optimize shipping schedules and reduce delays
- Managed inbound and outbound load bookings through brokerage tools and load boards
- Oversaw yard operations, freight tracking, and resolution of shipping and delivery discrepancies
- Ensured full compliance with DOT regulations through detailed review of shipping documentation
- Handled billing, invoicing, and budget analysis to support operational efficiency
- Managed inventory, supplies, and load security while maintaining service quality standards
Multilingual Project / Account Manager
Amazon
Watertown, WI - Remote
05.2021 - 01.2023
- Developed strategic plans to enhance client engagement and drive revenue growth
- Delivered multilingual customer and technical support in German and English
- Resolved technical issues, conflicts, and escalations with a customer-focused approach
- Supported international onboarding and invoicing processes
- Conducted database management, data analysis, and research
- Supported international digital marketing initiatives across B2B and B2C channels
CSR Manager / Logistics Coordinator
Jones Logistics
New Berlin, WI
09.2018 - 05.2021
- Coordinated logistics operations to ensure timely delivery of products to customers
- Managed customer inquiries, issue resolution, and service quality standards
- Oversaw yard operations, freight tracking, and load security
- Ensured DOT compliance through accurate documentation and driver oversight
- Led team building initiatives and onboarding of new employees
- Managed inventory and supply operations while maintaining high service levels
- Awarded Employee of the Year (2019) for outstanding performance and leadership
Education
Bachelor of Arts - Business Management
Frankfurt School of Finance & Business
Frankfurt, Germany05-2012
High School Diploma -
Bacheifeld High School
Germany05-2006
Skills
- Administrative Operations
- Accounting, Payroll, Billing & Invoicing
- Client, Employee & Account Onboarding
- Project & Event Coordination
- Database Management, Data Entry & Analysis
- CRM & Support Platforms (InfusionSoft, HubSpot, Jira, Zendesk)
- IT & Technical Support
- Budget & Process Analysis
- Dispatching & Scheduling
- DOT Regulations & International Shipping Compliance
- Website Marketing, Launches & Content Management
- International Digital Marketing (B2B & B2C)
- Conflict Resolution & Claims Management
- Sales (Inbound & Outbound)
- Strong Communication & Team Collaboration
- Leadership & Team Management
- Time Management & Multitasking
Timeline
Account Executive
Dealer EProcess (DEP - West
06.2025 - 12.2025
Onboarding Specialist & Launch Coordinator
Dealer EProcess
01.2024 - 06.2025
Fleet Supervisor / Freight Coordinator
Magsamen Trucking LLC
02.2023 - 01.2024
Multilingual Project / Account Manager
Amazon
05.2021 - 01.2023
CSR Manager / Logistics Coordinator
Jones Logistics
09.2018 - 05.2021
Bachelor of Arts - Business Management
Frankfurt School of Finance & Business
High School Diploma -
Bacheifeld High School