Nataschia Rogers-Thompson
Houston,TX
Summary
Knowledgeable, certified medical assistant with an exceptional background of several years handling intensive clinical environments. Quality-driven and safety-oriented with excellent interpersonal and relationship-building abilities. Experienced in collaborating across disciplines to support patient needs and enhance care. With relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Razzack & Associates
06.2023 - 07.2023
- 1. Patient Care: Providing direct patient care under the supervision of healthcare professionals, including taking vital signs, preparing patients for examinations, and assisting with procedures.
- 2. Medical Records Management: Maintaining accurate and up-to-date patient records, including medical histories, vital signs, and test results, ensuring confidentiality and compliance with healthcare regulations such as HIPAA.
- 3. Assisting with Examinations: Assisting healthcare providers during patient examinations and treatments, preparing examination rooms with necessary equipment and supplies, and ensuring patient comfort and safety throughout the process.
- 4. Administering Medications and Injections: Administering medications, vaccines, and injections as directed by healthcare providers, following proper procedures and protocols to ensure patient safety and compliance with regulations.
- 5. Performing Laboratory Tests: Collecting and processing specimens for laboratory test
Virtual Executive Assistant
Sweety's Graphic Designs
Houston, TX
01.2019 - 01.2023
- Managed scheduling and calendar coordination for design team and clients.
- Conducted research on industry trends to support design strategies.
- Coordinated communication between clients and graphic designers effectively.
- Assisted in project management to ensure timely completion of design tasks.
- Maintained client databases and updated records regularly for accuracy.
- Facilitated virtual meetings, ensuring technology was functioning properly.
- Ensured all correspondence was proofread prior to being sent out by the executive team.
- Utilized problem solving skills to resolve any issues that arose during the course of business.
Customer Service Representative
Hobby Lobby
06.2022 - 01.2023
- 1. Providing Exceptional Customer Service: Delivering outstanding service to customers by addressing inquiries, resolving complaints, and assisting with product selection, ensuring a positive shopping experience.
- 2. Assisting with Purchases: Guiding customers through the purchasing process, including answering questions about products, explaining pricing, and facilitating transactions accurately and efficiently.
- 3. Handling Returns and Exchanges: Processing returns, exchanges, and refunds according to store policies, ensuring customers are satisfied with their resolutions, and maintaining a positive perception of the brand.
- 4. Maintaining Product Knowledge: Staying informed about current merchandise, including features, benefits, and availability, to effectively assist customers in making informed purchasing decisions.
- 5. Resolving Customer Issues: Addressing customer concerns promptly and professionally, utilizing problem-solving skills to find appropriate solutions.
Customer Service Representative
Macy's
01.2019 - 03.2022
- 1. Providing Exceptional Customer Service: Delivering outstanding service to customers by addressing inquiries, resolving complaints, and assisting with product selection, ensuring a positive shopping experience.
- 2. Assisting with Purchases: Guiding customers through the purchasing process, including answering questions about products, explaining pricing, and facilitating transactions accurately and efficiently.
- 3. Handling Returns and Exchanges: Processing returns, exchanges, and refunds according to store policies, ensuring customers are satisfied with their resolutions, and maintaining a positive perception of the brand.
- 4. Maintaining Product Knowledge: Staying informed about current merchandise, including features, benefits, and availability, to effectively assist customers in making informed purchasing decisions.
- 5. Resolving Customer Issues: Addressing customer concerns promptly and professionally, utilizing problem-solving skills to find appropriate solutions.
Education
Bachelor of Science - Health Information Management
Western Governors University
Salt Lake City, UT04-2026
Medical Assistant -
The College of Health Care Professions
TX07-2023
Associate of Science -
Lone Star College
Houston, TX06-2019
Skills
- Patient care
- Medical records management
- Customer service
- Effective communication
- Problem resolution
- Project management
Certification
- Certified Billing and Coding Specialist
- Nationally Registered Certified Medical Assistant
References
References available upon request.
Timeline
Medical Assistant
Razzack & Associates
06.2023 - 07.2023
Customer Service Representative
Hobby Lobby
06.2022 - 01.2023
Virtual Executive Assistant
Sweety's Graphic Designs
01.2019 - 01.2023
Customer Service Representative
Macy's
01.2019 - 03.2022
Bachelor of Science - Health Information Management
Western Governors University
Medical Assistant -
The College of Health Care Professions
Associate of Science -
Lone Star College