Natasha Berry
Chicago,IL
Summary
Proven track record in customer service and operational efficiency at Illinois Tollway Authority, showcasing exceptional multitasking and interpersonal communication skills. Elevated customer loyalty through empathetic conflict resolution and adept money handling, ensuring smooth toll operations and enhanced customer satisfaction.
Overview
16
16
years of professional experience
Work History
Toll Collector/ Customer Service Representative
Illinois Tollway Authority
2700 Ogden St, Downers Grove, IL 60615
02.2014 - Current
- Communicated in English and Language to assist motorists and respond to inquiries concerning tolls, directions and routes.
- Collaborated with team members to ensure smooth operations during peak hours and special events.
- Monitored toll lane activity and generated operational reports.
- Demonstrated adaptability by seamlessly transitioning between different lanes and roles as needed during shifts.
Customer Service Representative
Illinois Tollway Authority
2700 Ogden St, Downers Grove, IL 60615
02.2014 - Current
- 2019 Toll both collectors got reassigned a new job title which was Customer Service Representative.Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Currency Exchange One
Chicago, IL
07.2008 - 06.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma - General Studies
The Cosmopolitan Prep School
Chicago, IL06.2004
Skills
Multitasking proficiency
Dependability
Money Handling
Interpersonal communication skills
Timeline
Toll Collector/ Customer Service Representative
Illinois Tollway Authority
02.2014 - Current
Customer Service Representative
Illinois Tollway Authority
02.2014 - Current
Cashier
Currency Exchange One
07.2008 - 06.2012
High School Diploma - General Studies
The Cosmopolitan Prep School