Shemia Ransome
Carol Stream,IL
Summary
Dynamic and dependable professional with a robust background at the Illinois State Toll Highway Authority. Excels in multitasking roles that require superior interpersonal communication. Proven expertise in money handling and providing exceptional customer service. Consistently resolves complaints and enhances customer satisfaction. Demonstrates ability to efficiently manage financial transactions and support customers with I-PASS products.
Overview
13
13
years of professional experience
Work History
Toll Collector/Customer Service Representative
Illinois State Toll Highway Authority
06.2011 - 09.2024
Toll Collector
- Collected cash tolls
- Managed change bank
- Deposited collected cash toll
- Provided customer service
- Provided requested emergency assistance – medical, vehicular, safety, etc.
- Provided a Refund Card and Missed Toll Slip when requested by the customer
- Provided directions related to the Illinois Tollway System, including providing a complimentary Illinois Tollway Systems Map if requested
Customer Service Representative
- Educated customers on I-PASS products
- Interacted with customers via telephone and email to provide support and information on I-PASS and invoice accounts
- Processed customer financial applications and payments, performed reconciliation activities and investigating issues related to customers accounts
- Dealt with customer complaints and/or questions
Education
Columbia College
Chicago, ILBolingbrook High School
Skills
- Multitasking proficiency
- Dependability
- Money handling
- Interpersonal communication skills
Timeline
Toll Collector/Customer Service Representative
Illinois State Toll Highway Authority
06.2011 - 09.2024
Columbia College
Bolingbrook High School