Keegan Ledesma
St. Petersburg,FL
Summary
United States Navy veteran with experience stationed in Japan, fostering a passion for food hospitality and bar culture. Developed strong interpersonal skills and cultural awareness through diverse interactions. Proven ability to adapt and thrive in dynamic environments, enhancing customer experiences. Committed to delivering exceptional service and building lasting relationships in hospitality settings.
Overview
10
10
years of professional experience
Work History
Bar Manager/ Bartender
Mountain View Pub
Cave Creek, Arizona
10.2024 - 07.2026
- Designed targeted training initiatives for staff centered around beverage consistency and service quality.
- Enhanced daily bar operations by refining service flow and increasing guest satisfaction.
- Promoted hospitable ambiance through attentive staff management and interactive customer relations.
- Applied health and safety measures ensuring full regulatory compliance.
Bar Manager/ Bartender
Ofrenda
Cave Creek, Arizona
02.2022 - 09.2024
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Ordered and maintained optimal stock levels of alcoholic beverages and glassware to ensure efficient service
- Recorded liquor inventory and purchases to inform budget management and financial planning.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
General Manager
Stumblina’s Cantina
Cave Creek, Arizona
03.2019 - 07.2022
- Oversaw inventory orders for food, liquor, and restaurant supplies to ensure optimal stock levels
- Developed training programs for servers, bartenders, and hosts to enhance guest service standards
- Coordinated staff schedules and adjusted coverage during peak cantina service times
- Directed daily operations across dining room, bar, and kitchen service
- Monitored cash handling, deposits, and daily sales reports
- Resolved guest complaints with calm, professional communication
- Enforced health, safety, and sanitation procedures throughout operations
- Coordinated vendor deliveries and maintained relations with local suppliers
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Restaurant Front of House Manager
Harold’s Cave Creek Corral
Cave Creek, Arizona
07.2020 - 02.2022
- Oversaw daily front-of-house operations and optimized staff scheduling for efficiency.
- Coordinated with kitchen staff to streamline service during peak hours.
- Trained front of house staff in customer service excellence and operational procedures.
- Addressed customer inquiries and resolved service issues to enhance guest satisfaction.
- Coached staff on strategies to enhance performance and improve customer relations.
Director of Operations
Gypsy Restaurant Group
Phoenix, Arizona
08.2016 - 02.2019
- Directed multi-unit restaurant operations and 7 food trucks for Gypsy Restaurant Group.
- Directed the operations and logistics of a multi-million dollar business.
- Oversaw inventory controls, purchasing, and vendor relationships for food service supplies.
- Monitored budgets, expense requests, and operational spending for Gypsy Restaurant Group.
- Oversaw the implementation of new technology solutions designed to streamline processes.
- Coordinated staffing, scheduling, and labor planning with restaurant managers.
Education
Bachelor of Arts - Film And Video Production
Arizona State University
Tempe, AZSkills
- Front of house management
- Regulatory compliance
- Customer relationship management
- Beverage management
Timeline
Bar Manager/ Bartender
Mountain View Pub
10.2024 - 07.2026
Bar Manager/ Bartender
Ofrenda
02.2022 - 09.2024
Restaurant Front of House Manager
Harold’s Cave Creek Corral
07.2020 - 02.2022
General Manager
Stumblina’s Cantina
03.2019 - 07.2022
Director of Operations
Gypsy Restaurant Group
08.2016 - 02.2019
Bachelor of Arts - Film And Video Production
Arizona State University