Natasha Billups
Chesapeake,VA
Summary
Energetic and enthusiastic with demonstrated success in fast-paced and deadline driven environments. Demonstrates ability to collect and analyze data, provide cost-effective solutions and meet the needs of clients. Goal-oriented, effective at dealing with individuals during stressful and confusing situations. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Collections Specialist
Spring Oaks Capital
Chesapeake, VA
02.2022 - Current
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Used probing techniques to determine debtors' reasons for delinquency.
Sr. Insurance Premium Payment Specialist
Optima Health Insurance
Virginia Beach, VA
10.2014 - 08.2020
- Optima Health Provided leadership and training for new agents regarding industry best practices and company policies, for new agents on sales process and relationship building while maintaining current accounts.
- Maintained pleasant and cordial attitude at all times, even when issues arose.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Processed payments over phone and set up recurring drafts.
- 2000 Recorded and updated customer personal accounts with accurate contact information.
- Received payment and posted to appropriate customer accounts.
- Recorded information about customers' financial status and collections status efforts.
- Prepared, scanned and quality-checked documents and images converted into electronic and digital format in high-volume environment.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
Network Data Specialist
Virginia
Norfolk, VA
10.2012 - 12.2014
- Checked claims for errors, corrected issues and mailed out promptly.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Instructed users on software and hardware use.
- Analyzed data security risks and performed preventive measures.
Education
High School Diploma -
Oscar Smith High School
1994 Tiger Dr. Chesapeake , Virginia 2332006.2000
Associate of Science - Industrial And Organizational Psychology
University of Phoenix
Phoenix, AZ10.2024
Skills
- Team training and development Client account management
- Lead development People skills
- MS Office Working collaboratively
- Problem resolution Team building
- Friendly, positive attitude Data management
- Software maintenance
- WAN knowledge
- Analytical thinking
Timeline
Collections Specialist
Spring Oaks Capital
02.2022 - Current
Sr. Insurance Premium Payment Specialist
Optima Health Insurance
10.2014 - 08.2020
Network Data Specialist
Virginia
10.2012 - 12.2014
High School Diploma -
Oscar Smith High School
Associate of Science - Industrial And Organizational Psychology
University of Phoenix
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